Washington DC Hop-on Hop-off Bus Tour and Attractions Pass

Are we supposed to catch the hop-on-hop-off bus on the 3rd of October and we told the Redemption Center was at Union station so I walked there it was about a 30 minute walk including getting lost a couple of times when I got there I was informed that sitting bucks no longer those that route if it doesn't go any place at this point I had not been notified of this nor had I been refunded the cost of the ticket I had to call the company to find that they were no longer running any buses at this point because of the virus and then if I wanted a refund I had to go through Viator which I he booked it out through needed to say I was very unhappy I did end up getting another hop-on hop-off bus it was there at Union Station cost me $50 and I only got two stops on it because of a protest that was going on and a lot of the streets are blocked off so basically my whole day was pretty much wasted and it all started by not having been informed of the previous hop-on hop-off bus pass this one I think it's a piss-poor way of running a business by not informing your customers that you are no runny why are you even taking orders if you're not up and operating

We came on Eater sunday bad idea for us between the White house and the last stop near Mme Tussaud we could not get any one telling us what to do whith our ticket, so we postpone to monday and we loose the entire morning between two stop before being sent to Union Station, there outside nobody was able to help us except a young lady who said you have to go inside the station first desk noone to drive us but at the end one person send us to a lady who had a lot of difficulty in issuying our ticket so we lost one day and half on monday afternoon on the blue bus we tell the driver to stop us on 27 bad idea he did do it so no upper desk, we said then we will do the water taxi we found out a paper just "Sorry we are closed" even no idea untill when so we used only 1 day of the trip for two days and only on attraction over two this is the first city where we had problem with Internet tickets

Dissatisfied with serve and no person to talk too disorganized operation payment for other attractions not honored at attractions.

poor experience..no signs at Union Station to show where to catch the bus..no map given to show where the bus stopped in Wash .DC. the tour guide was very informative. we had to walk more than planned because we didn't know where to catch the bus...

buying on price was not a good choice for this tour. Where do i start 1 Staff were useless, no one knew what was going on, 2 their schedule was never kept to, buses didn't arrive on time 3 their promise of buses running every 20 minutes in the morning and every 30 minutes in the afternoon was not correct 4 the supposed attractions that you buy were actually free 5 commentary was non existent, staff were rude and could not care less. If i could get my money back i would, but I doubt that will happen. I have been in the hospitality industry for 35 years, and this was my worst tour experience ever. This has tarnished my view and my stay in Washington, so much so I doubt I will will trust Viatour again. Everyone we spoke to on the tour was of the same opinion

Accent of ticket sellers very hard to understand .. possibly Jamaican. Ticket I purchased for tour American history museum myths and misconceptions was not running that day for some reason and no options offered. Careful getting the three bus options as only some stops let you on the other circuit and you have to vomplete it in a certain time in order to get back. We wasted most of our ticket. The other bus company buses go both ways so probably a better option. No one to confirm things with or ask questions about tickets.

This was TERRIBLE!!! Not worth the money at all. The tour left very late, took twice as long as advertised, there was a ton of walking when it was supposed to be NOT hop on hop off, our tour guide mispronounced everything and was hard to understand. The driver didn't seem to know where he was going.

Buses did not run often enough and you had to wait a lot.

This particular hop on tour was not the best one for Washington D.C. They had very few buses running and we waited sometimes over an hour for another bus. A better bus would be Washington's Big Bus Tour. They had tons of buses and we would see 15 of them before we saw one of our buses. We gave up waiting at Arlington and used Uber. Also, we purchased the additional package for free entrance into 5 more attractions. We didn't even use them as everything we wanted to see were free of charge. It was a waste of our money for Madame Tussaud's or the Spy Museum.

We done the night tour which was good, our guides were great. The day tours were terrible. Couldn't find any bus stops. The yellow line only ran every 2 hours and when we waited the bus was late. There clearly isn't enough buses. Not enough guides for information. We couldn't find where to get the purple line so missed that. Poor value for money compared to the big bus with buses every 15-20 minutes. Very disappointed. Spend a lot time hanging about waiting on the buses