Private Customized Washington DC City Tour by Van

Bobby was very unprofessional as a tour director. Most of his jokes we’re inappropriate. He took private phone calls when picking us up. On several occasions, prior to this trip, I inquired and stressed that we wanted to go to Arlington National Cemetery and Vietnam Memorial since this was to be a CUSTOMIZED private tour. When Bobby picked us up, he proceeded to tell us where we were going and our time limit at each place. This was to be a 4-5 hour tour. When I asked about Arlington National Cemetery, he said we didn’t have time for that since we only had a 3 hour time limit. He told us that we had to have a DDC, designated door closer. The door was difficult to open and close. Bobby’s driving skills scared us and his windshield was cracked. Makes me wonder if we got the wrong tour? On a positive note, he was informative with historical facts and provided us with small bottles of water. Definitely, did not get what we paid for. Disappointed!

Excellent trip wonderful driver as we had a short stay best way to see the city. Very informative and knowledgeable.

The Most memorable was seeing the monuments, capitol, Lincoln memorial, wwii memorial, and White House. The guide was the worst we have had with Viator. He was hard to understand. The guide gave us very little information of the City. The info we receive on tours is why we pay to do tours. He also told us at first it was a 2-hr tour. We had paid for a 4-hr tour. He did call company and yes it was a four hour tour!

Driver was fun, knowledgeable, and very accommodating! We saw many great sights in 4 hours and learned a lot. Bobby was an excellent guide!

Out tour guide Bobby told very inappropriate and crude joke throughout the tour and was not interested in anything that we had to say or ask questions about Washington. Very disappointed in this whole experience. Plus we had to call because no one showed up on time even though it was already charged to my credit card. Waited for 1 1/2 hours after scheduled pickup time.

party of 4 we all was extremely pleased Tunde the guide was professional, knowledge, friendly, can operate any camera, request him you will be happy that you did, thank you Tunde, Be Bless

Our driver was very knowledgeable and did a very nice tour of Washington, DC. I've been to DC several times, but my lovely wife has been here only once before. She also enjoyed the tour. Our driver was also very pleasant and friendly, but her was somewhat difficult to understand due to his accent. That is our only complaint.

Awesome way to visit specific memorials! Traffic issues, lack of parking for handicap needs, directions ALL LEFT TO THE DRIVER!Comfortable ride, knowledgeable informative driver! Very attentive!Great way to truly enjoy DC!

Do not do this tour if you expect your guide to be informative and guide you around the monuments. It is nothing more than a pick up drop off service with limited commentary between sights. Our driver slept while we tried to negotiate the sights on our own and yawned his way through his less than average commentary all the while asking if we were listening as if we were school children and being very condescending and rude. Our tour lasted less than four hours while advertising a 5-6 hour tour not a professional company in our opinion.

One's tour experience is absolutely dependent on the guide you end up with. Unfortunately, our guide just wasn't up to par. I had previously had positive experience of a Viator private tour in Paris in 2016, so I paid the required 380 min 4 adults though there were only 3 of us: my son, grandson and me. Our tour started about 30 minutes late because our tour guide called from another hotel parking lot asking where we were. I had to hand my phone to the doorman to help the tour guide pick us up. Basically we were taken to and dropped off for photos and a quick walk through then picked up at about 7 sites. Either the guide was not comfortable with the material or was distracted, but we didn't learn anything more that we could have read in a brochure. The Vietnam memorial was confusing because we didn't know anything about how it was organized prior to walking through. My expectation was that we would have been given information prior to being dropped off. Our guide highly recommended a food court for lunch which Im guessing worked out better for her than for us. Needless to say it was extremely disappointing so we finished earlier than the 60 minutes set aside so we had to wait about 15-20 minutes for her to pick us up. We happily ended this tour early in favor of seeing a museum where we asked to be dropped off. All in all, our 6 hour tour ended up being about 4.5 hours, minus 1 hour for lunch and 15-20 minutes at each of the 5-6 sites where we were dropped off. Hop on Hop off or even Ubers would have been equally as good and certainly a great deal more satisfying and cheaper.