Big Bus Washington DC Open Top Hop-On Hop-Off Tour

We waited along with 25 other people at The Capitol stop #11 to be picked up. The buses never came We realized after such a long wait , they weren’t coming to that sop or #12 at all. We all pilgrimage (we did not know each other( to stop 8) which was more than a mile away. The entire pint of reserving the bus was to not walk as much. I am 66 and had my 10 year old granddaughter with me. We along with others wasted 2 hours of our time and felt very frustrated the company never notified us there would not be pick up at those stops. Once we got on the bus, the audio is terrible and does not give interesting content (in this day and age…wow). Very second class. Once we got to the next stop at Le’flant Plaza, we were told there would be a 30 minute wait for another bus. I talked to an employee who told me employees were completely aware of 12 and 13 not having a stop that day other buses had been stopping and picking up at those points btw. The employee told me they were missing three drivers. I did not want to waste more time with Big Bus! Awful! So we didn’t use our 2 day pass at all. I asked for refund but was told they do not issue refunds ever. Even when they are at fault. They then said because you are the send party ( who sold us the ticket) it’s your place to refund. I’m asking you for a refund. Big Bus offered terrible service and had poor communication. It was a special trip for me and I had to pay for other means of transportation. Big Bus just wasted our time. I hope you are a credible company.

We had long waits for busses. Over an hour at the Lincoln memorial. After finally getting to Arlington cemetery we just took the metro back. Reason given was lack of drivers. Also tour information was via ear bud headphones with poor audio quality

Anticipating the experience n the flexibility we expected! The air con was not working n the audio did not work! After 5 stops the bus parked n we were told we were changing buses—no prior warning! The bus was parked in the sun n after 25 minutes we left! Windows we’re wide open n exhaust fumes coming in n the temperature was 93degrees! At the remaining stops there were lots of people wanting on so standing room only n people left waiting outside in the heat!

This tour was perfect for us! I was a little nervous with some of the negative reviews, but we had none of that. The busses were on time at each stop. The app was working. The employees were all friendly. The audio tour was filled with some good info and was helpful. The bus always had room. It was so nice to have the option to stay on or get out and explore. It helped make our day a great one. We really enjoyed the Big Bus tour! Thank you!

Gregory was awesome on setting us up with the night tour!! Very informative and cared about his customers always asking us if we had any questions. He a nice young man!

We liked the audio tour part. Being able to see from the top of the bus was great. Your bus drivers could work on being nicer to people. You do make a living off tourist. I think what u do is necessary but we don’t live here we don’t know what u know. Give us a break. I retired from Disney if we treated people like they do we would of been fired. I am sure it is stressful but they started the day that way. Think about it!!

The telephone agent stayed on the line with us until we paid, received our QR code and itinerary. He was very helpful and saved us from possible mistakes or problems.

The buses were nowhere to be found the entire day. We saw one at the end of the day but he left before we had a chance to board. We had to walk the entire day. Waste of money, obviously.

Having booked numerous tours through Viator (and being satisfied for the most part) this tour is really not what was advertised. The audio was off due to traffic (sometimes we’d already passed the point of interest by two or three blocks). An apparent traffic accident resulted in us having to wait at one location for nearly an hour. The bus that finally showed up sounded like it was about to break down. Additionally the driver on the last bus was extremely rude to passengers and pedestrians. Lastly the drop off points were nowhere near the designated points of interest.

We had a good day. It was easy to use. We got off the bus when it ended at 6. The driver nor the app told us the evening trip had been cancelled due to weather. I understand keeping everyone safe but letting us know would have been helpful. We sat around for over an hour in bad weather waiting for a tour we had paid for. Poor communication on the companies part.