Venice Marco Polo Airport private arrival transfer (Includes private Water Taxi)

Great at pick up and taking us to near location but for the money we paid they should have brought us right to the location where we were staying.

We were impressed with the company..Very respectful, very on time and considerate even when our ship was late

I purchased a package for transfers for my wife and I from the airport in Venice to our hotel. It was a combination of ground transportation and a private water taxi. It was not cheap (about$250) but I thought it would be worth it to avoid the hassle when we arrived. We arrived and the driver picked us up and drove us to the plaza where all the water taxis are and basically told us to get out and pointed toward the water and said there are all the water taxis. When I said I’ve already paid for one where is it? He acted like he didn’t know what I was talking about and said I just get you to this point. So I called Viator and told them what happened and they said the driver was supposed to take us directly to our water taxi that we had already paid for. I told them he didn’t and just left us there to fend for ourselves. That said let me put you on hold and look into this. After waiting 30 minutes on hold we finally paid for our own water taxi which of course we had already paid for. Needless to say we will not be using them ever again

We had a fabulous drive meet us outside of baggage claim with a sign with our names on it. Helped with out luggage get us to a nice luxury van. 30+ min van ride to where our boat was waiting. Again helped with luggage. Got us onto our boat. The boat was very nice. Pretty ride and took us right to our hotel. Fabulous! Highly recommend!

Excellent transport service and very friendly driver!! The tour operator was fantastic as our planed was delayed by 2 hours. Great communication!!

We were met promptly at the airport and the person meeting us waited for 1 person in our group who took longer to exit the baggage area. A van was waiting outside to take us to our boat taxi - no need to carry our bags to the boat area. The boat then took us to our Venice stop. The ride was very scenic and we were helped with our luggage onto and off the van and boat. We had 5 people so the cost was not much more than the water bus. A well worth it luxury!