Private full day trip to Pinxi, Shifen & Jiufen

Friendly guide and enjoy this trip very much! These places are charming and with his introduction to these places add on the characteristics of it.

I would've loved to give this review 5 stars bec the sites we saw were great but the tour guide "Daphne" was horrible! From the moment she came to pick us up, she didn't look enthusiastic and throughout the whole tour, she looked like she didn't really want to be there but had to be bec it was her job. The tour was supposed to include a small lunch and a taiwanese dessert but we did not get any of that. Also, during the lantern making, she only gave us 2 lanterns to work on but there were 6 of us. The deal was supposed to be 1 lantern per 2 people. Seems like she was ripping us off.... was she getting extra money for not taking us to lunch or giving us an extra lantern? It's a good thing we bought some food from the stalls at Jiufen old street, otherwise, we would've been hungry. But besides her poor attitude, the sites we saw were amazing.... So for people who want to book a tour thru this company, find out who your tour guide is and if it is "Daphne", ask to switch to someone who actually cares about their job and who won't rip you off.

I had high hopes for this tour based from the reviews. On the day itself, no tour showed up and when we called the number, he mentioned that he cancelled with the company the tour, however we did not receive any cancellation email or call. Since there is no use contacting the tour company, we sought the help of viator's help messaging service which was fast and viator's customer service was able to sort it out within the day. Still awaiting the refund for this tour.

A very nice trip, great area to visit. Jessica, our driver was very good and helped making the trip a nice experience. She was a good driver and shared some of her knowledge of the area. We would have liked to have more explanations kind of expected in a tour, but while it lacked information she was nice and communicative.

This was the first time in Taipei and didn't really know what to expect. We booked a tour to Pingxi and Juifen online without any problems. We met our guide Jack at the designated meeting point and off we went for a really memorable time! Our guide must be one of the best around. He was very knowledgeable about the history and the culture of the places he brought us to. He even invited us to taste the local street food which was very nice of him. We really had the most enjoyable experience and because of him, we'd like to go back to Taiwan again. I highly recommend Jack as your guide as well as taking this tour for a brief insight of this beautiful country.

We had a great time during this private tour! William our tour guide was super friendly and helpful. He took us to best spots and gave us lots of info about each place! I highly recommend this tour. Thank you for the excellent service!

The guide was the worst guide ever, she spoke 10 words during all the day, she did not explain anything, she was Just a taxi driver and she did not show any interest in talking about anything. Would have prefer to take a taxi. I want my money back, you can keep the cost of the fuel. I Will write very bad crítics everywhere. It is a Shame that an important web like viator is using a persona like daphne for the tour to jiufen in Taiwan, she is not a guide and she does not want to be a guide, Just a taxi driver, believe me I travel around the World and at 64 years old never Met a person like daphne, she should Change profession

Despite wet weather and limited visibility, we had a nice day with our tour guide. Our guide was on time and she didn't rush us at the stops. Worth doing this tour if you go to Taiwan. The tour description stated that a lunch was included but we didn't get a lunch.

The entire trip was totally fun, amazing and awesome! William - our Tour Guide is indeed knowledgeable, accommodating and fun to be with. He's so game with the craziness of the team. The most memorable part is when we created our sky lantern in Pingxi. Wrote our wishes and goal and lit and ofcourse say a little prayer. We're are looking forward to our next trip with the help of Viator and hopefully to be guided by William. THANK YOU!

Truly enjoyed this trip with family, A must do Tour especially if it is your first time to Taiwan. It was rainy a rainy and cold day but our local tour guide Nicholas was fantastic. He went out of his way to make sure we were confortable. He prepared umbrellas and even warm pads fo us. Great job!