Shuttle Transfer from Sydney Airport to Sydney City

What a mess! Company didn’t have our booking (even though we had a Ref #). Waited @ the airport over an hour after booking time before being picked up. Took longer to get to our hotel than flight from Melbourne. Never Again!

Our scheduled pick up time was 6:00 pm we called them from the pick up point at 5:55. They told us it would be 45 minutes at 7:00 pm we called again and they said it would be another 15 minutes they finally arrived at 7:30. The driver was ok but there was no excuse for an hour and a half wait

Driver friendly and helpful. Shared shuttle not a way to go directly to your destination, but adequate.

We landed in Sydney from Cairns at 15.41 which was 11 mins late and after collecting our luggage we were at the designated meeting spot for around 16.15. I tried calling the number advised about 9 times but kept getting cut off. Don’t know why I had to call as they had our flight details and I confirmed the day before by email that I would be at the meeting point - what’s the point in providing flight details if they don’t monitor!!!!! Various other uplifts from alternative pick up companies all said that the Company booked were the worst of all and never turn up. Eventually another company phoned on my behalf and I spoke to the operator around 16.45 who said she would get a bus sent over to pick us up ....... we waited around another 30 mins before our coach arrived and did not get to our Hotel until just before 18.00 for what I was led to believe was a 30 min transfer. No complaints against the driver who was very friendly. Unfortunately the same company are booked to take me back to the airport in 4 days...... fingers crossed . I will be in touch with Viator requesting a refund for my fare , roaming costs on my UK mobile and for 9 cut off calls.

driver seemed confused and was quite reckless in his driving It was not a good experience. did not know where to pick us up and did not know where we were going

Arrived at terminal after collecting luggage no shuttle driver. Called the telephone number per instructions and after several minutes of ringing got no answer and was disconnected. We even had the airport information center all and they got the same response. Purchased a shuttle ride from another company

We arrived at the International gate of the airport and found our pickup was at the domestic section of the airport. We are 2 senior citizens and couldn't make it to the domestic section of the airport, without taking 2 transfers to the domestic area. It was too much for us. we wanted to go from where we were to the hotel. They did not pick us up, so think we need a refund. Also, booked a shuttle transfer from our hotel, Hyatt Regency to the Princess cruise ship on Monday. Hope they do it right this time.

We arrived late at the airport. Had a difficult time finding pickup location. Called for p/up and said it would be 1/2 hr so we found a nearby bench and waited. Within 10 minutes a van pulled in and the driver came looking for us. Very nice ride into the city and right to hotel.

Bus was at terminal within ten mins and driver great along with return to airport driver who arrived five mins before eta and again five star service

Waited for at least 40 minutes after phoning company for pick up. After driver arrived he went off and did not return for 10 minutes. Rest was OK