Skip the line Pompeii Guided Tour from Sorrento

Dear Nic_W, we are very sorry to read your complaint since we did the best possible to let you live your experience in Pompeii without troubles. The total lenght of the tour is 4 hours, but as explained over the phone, being a group tour (so not private and customizable according to your necessities) and being a "particular" year as well, it's necessary to be flexible, the timing can change due to several factors: 1) traffic or unexpected along the way 2) body scanner to enter the archaeological site 3) coffe break or toilette stop 4) Green Pass verification We knew that you had to return in Sorrento exactly 4 hours later the scheduled departure time, once arrived in Pompeii and entering to the ruins; we met in the morning and nothing has been said, we sent a message as a friendly reminder the day before the tour and neither in that case you advised us that you had a specif necessity to fit your travel plans (you should have advised us in time, so you wouldn't skip any explanation of the guide... even if our conversation lasted very few minutes !) so... we did our best to let you return in Sorrento whitout the group (since their eparture from Pompeii would have been later) offering several options: 1) send a driver FOR FREE to pick up your luggage in Sorrento, pick you up in Pompeii and drop you off in Naples... but you refused since you didn't packed yet... 2) catch a train at the end of the tour to return straight to Sorrento in time 3) Arrange a private transfer to pick you up in Pompeii and drop you off in Sorrento and make the visit to Pompeii as fast as possible in oder to follow your programme. You chose the third option, which, by the way, was the hardest to arrange beacuse all our drivers were busy and we had to change all our plans and offer this service at the best rate possible (you can compare the price you paid with any taxi fare or private transfer with personal driver in a couple of click on internet) to let you arrive at your hotel in time. As explained, this has been arranged only for your party since the transfer from Pompei to Sorrento (as return of the tour to Pompeii) was scheduled at around 1:00 pm (after the walking tour, we cannot catapult people into the bus, whitout giving them the time to relax, sip a coffe or simplier use the toilette!)... you could have refused this service and simplier return without rushing in town.... We just did our job in the best way possible to fulfilling your needs whitout causing troubles to your travel plans. We had to put 1 hour extra on the tour just beacuse we increased a little bit the time to enter the ruins...every feedback matters and helps us to make better but it's not all about one person ! We remain at your complete diposal if you need any further clarifications. Kindest regards, Graziana

dear Claudia, thank you very much for sharing your feedback! Regards, Graziana