Capri Premium boat tour

We booked this boat trip before we got to Italy. We received the confirmation email about being picked up at a particular hotel at a certain time. We waited at the meeting place for 30 minutes, and the time had clocked over to the time that the boat was supposedly leaving (9.30am). No one would answer the phone, using the numbers provided in the email. In case the boat would leave without us, we grabbed a cab and paid 15 euros to get down to the marina. Upon arriving, they told us to wait at the cafe next door. As time went by, my husband and I would ask the girl behind the company's counter if there was a boat for us, as groups of people has come and gone in this time. Each time, the girl became frustrated and was dismissive, but couldn't tell us if a boat or another group were arriving. One person who was waiting said that they had been there since earlier that morning waiting, and that a boat had left at 9.30. By 10.45, a group of people were dropped off by the van, all of whom were just as flustered. No one had any idea what was going on and there was a lot of shouting over the phone by the ladies behind the desk, as if something had gone wrong. Finally we were led on to a small boat (MUCH smaller than the picture). They said that because of the delay, they would stay out on the water a little longer. This didn't suit one family, as they were getting picked up by 5.30pm, as that was the time we were supposed to be back. That family were then not able to come back with the rest of the boat, and so only got half the day in. Although the skipper was nice enough, we didn't get offered food or drink along the way. We asked for beer as it was advertised, but he only had some warm cans. We got 2 hours on Capri and had to ask where to get our included sandwich at a local restaurant, which was met with confusion. We came back 30 minutes later than advertised, even though we left 90 minutes late. We didn't go to the Blue Grotto, which was later found out was because the seas were too high, but no explanation was ever given for the entire trip. It was a nice enough day in the end, when you look past those things, but this was planned for my birthday that day and was stressful to begin with as it seemed like they didnt even have a boat for us. It's definitely not the 'premium' trip that is advertised. I recommend you just get to wherever you are staying and have a look at all of the boat companies on offer, or just get the ferry!

Despite having been advised in several different emails to arrive at the ticket office by 9:30 AM the day of the boat tour, the Sorrento Sea Tours representative - after checking us in - asked us (two couples) to wait more than an hour for some other couple, whose train was apparently delayed. The Sorrento Sea Tours representative advised several times that the couple was coming down the street and would be arriving soon. Thankfully, the couple was apologetic - definitely more so than Sorrento Sea Tours. The Sorrento Sea Tours representative advised that due to the late departure, the boat tour would be extended, so we would have the full time touring around and on Capri. Since it was not, we rushed around the island, and could not go in the Blue Grotto. We even had to ask the Captain to stop so we could swim. Although the Viator website specifically states the following items were included, they were not! We even had to ask for water - also "included." Beverages : Soft drinks and beers Lunch : Caprese sandwich Use of SCUBA equipment Upon arrival at Marina Piccola, we had to wait an hour for a Zodiac - operating for a specific restaurant - to bring us from the boat to the marina. As a result, we had even less time on Capri. All in all it was pretty disorganized and we even had to ask our Captain what time to meet at the Marina so we could get back to the boat to continue our tour. With the delays, the abbreviated tour and the lack of "included" items, we should at least be offered a partial refund.

Highly recommend tour! Enjoyed our time around capri and swimming in the sea. Tour guide was very informative about Capri and the coast lines.

Hele leuke dag op het water. Paar uurtjes op capri, verder lekker varen rondom capri op luxe bootje met voorop heerlijke lig kussens. 2 stops om te zwemmen. Drankjes Incl bier en wijn. En lekker broodje als lunch. Vriendelijke gids die leuk kan vertellen. Verzamelen is bij bar rucchio in de grote haven.