City Sightseeing Seville Hop-On Hop-Off Bus Tour

I purchased this tour for our supposed to be convenience since we had limited time to explore the City yet enough time to see around. But this tour put our excitement and thrill into worst time of our stay!!! Arrived at the designated location to turn my mobile booking into printed vouchers and receipt at 1:09pm at the same time this hop-on-hop-off bus is parked and is scheduled to depart in 20min per ground staff. I and my husband settled on top opened deck under the sun when another hop-on-hop off sightseeing bus tour parked(green) after ours and waiting for its tourists. Until it seemed like we were sitting there and anxiously waiting on how soon this bus will take off, the green tour bus departed before ours which prompted me of what time it was. It's been 1:59pm and this bus was still idle, didn't appear to be leaving very soon because the driver was reluctantly walking on the ground. Prompted me to get off the bus and asked the guy who printed my voucher and told me bus will depart in 20min mentioned that their other tour bus was broken so this bus has to wait for another bus to arrive before we depart! hello!!! Didn't say on it's inclusions/exclusions about that passengers/tourists have to be flexible with their time on bus departure as it's stated on how frequent/intervals of its trips per bus stop. I demanded for a refund and requested for these ground staff names for my references as they told me that I have to go through its company's email add and through the website I purchased this tour to communicate about my refund. The lady gal (spanish)and another black lady staff weren't very helpful, rude and declined to give their names even when I explained for the purpose of reference in case I will be asked on who were the staff I made business with to process my refund and concern. This City Sightseeing Seville hop-on-hop-off doesn't even deserve 1*

A very interesting one day tour which we enjoyed, but I would have liked to have the possibility to get down and get up more often.

We waited over an hour for the next bus and when we returned to the starting point we were told the bus would not be leaving for 45 minutes. This is not a “hop on hop off” service! We have asked for a refund as the commentary was not always synchronised to the location. Very disappointed ☹️

The flexibility of the bus is a major plus, we travelled at our leisure and enjoyed a great day. It hit all the major sights!

Compared to other Hop on Off bus tours I have taken , this one is the worse. The commentaries were non existent , the stops were not marked, and had to wait 30-40 minutes for bus at stops.

Stops were not marked and very hard to find. Recordings did not identify stop numbers marking it hard to know where we were. Earplugs had to be inserted just right. Sound was terrible. Music terrible. More attraction information would have helped. We found upstairs too windy but poor visibility downstairs. Ticket scanner was not very inefficient. Sevilla is the only time we have been disappointed with hop on hop off.

You do not get very close to key attractions. So a lot more walking was required than we anticipated. Buses were clean, audios worked and were informative. The map did not seem to clearly show all street names, causing us.confusion

A funny story. We were telling our Spanish host at the bnb in Seville that we had tickets on the Hop-On Hop-Off Bus Tour and she said, "No! there is no such thing but it would be a good idea". With that my husband looked at me and said, "what on earth have you booked us on". Anyway, we had great fun getting on and off and we got to see a lot of Seville and thoroughly enjoyed our stay. Roz, Ray and Rach

Our guide Raúl was extremely knowledgable, friendly and likeable. He made the tour so interesting, we learned such a lot about Alcazar!

We have taken multiple bus like this without a doubt the worse. Total waste of time and money. Get a real tour guide no real explanation about anything and we completely avoided key items like bullring. No signs for pickup and drivers going pass the stops. Don’t waste your time calling the number the people there are to sell tours and are clueless