Colosseum Underground Small Group Tour with Roman Forum & Gladiator Arena

Massive place alot bigger then pictures. The tour was great Paola was our tour guide and she was great very knowledgeable. She was great very friendly and loved answering questions about rome history.

I booked this tour more than 2 months before our trip. I received regular communication which was good but 3 days before the scheduled event I received a text and e-mail that our tour had to be cancelled because the venue had not provided them with all the tickets they needed. (the person I had to talk to had a very dismissive “not our fault” attitude about it). We managed to rebook a different tour (without the underground) on a different day and our guide was lovely, but I will never book with this company again given they don’t seem to be able to actually guarantee that they can honor the tickets for the purchased event.

I made my reservation for the Colosseum underground tour through Viator in February, 2022. 3 days before the tour date, which was June 8th, I received an email and a text message from City Wonders Tours that my experience was being cancelled. I was offered the option of a different tour or a refund. I had problems contacting them via phone, but fortunately my hotel had a concierge who was able to reschedule it for the following day. Even after I rescheduled, I continued to get messages confirming my original date, along with links for my tickets. Although I got a confirmation email for the new date/time, I never received new tickets. I tried emailing the day before and never got a response from them. We showed up at the appointed time, hoping everything had been arranged, and I was happy to find that my name was on the list. This seemed unnecessarily stressful and we never found out the reason why our tour had been cancelled in the first place. We did not get to do the underground experience. My refund for the shorter tour has not yet been completed. That being said, our tour guide, Vasco, was excellent! So knowledgeable about Roman history, full of fun stories, very personable and kind, and spoke excellent English, which we appreciated.

We called Viator and tried to canceled our reservation because one of our party got Covid. We were told to go to the tour anyway! Finally we spoke to the vendor because your Viator company would not cancel or refund us. We were told we were getting a full refund from the company hosting the tour in Rome. We still don’t have this. We have used Viator for many other tours, however this experience was a negative for you.

Our tour guide "PG" was excellent and did really know his stuff. The Coloseum tour (down under) was very intersting and the history was told so the hole family can remember it after the trip. Palantine and Forum Romanom was also very good and the pictures brought make it very easy to imagine how it have looked back in time. My best recommendation to this tour guide.

Unfortunately the meeting place for the tour was not clearly on the ticket and we didn’t have a sufficient signal to find the tour beginning. We were too late to join the tour when we finally found them the tour operator, Windy City (Emiliano) was kind enough to give us 6 tickets for a later time but 2 of us had to miss the tour of the Colosseum all together. For English speakers it would be helpful to have the meeting location be more clear.

Our tour guide, Dave, was amazing and attentive! It was easy to tell that he is really knowledgeable and passionate about ancient Roman culture.

When I say that Viator screwed this up it is no exaggeration. I had been planning this trip for months and arrived prior at the designated location fifteen minutes prior to departure. There was several other tour agencies but no Viator or their local representatives. After a few minutes I asked one of the other tour operators and they said that my tour was cancelled. Neither Viator or their local representative contacted me about the cancellation or make any effort to book an alternative tour. I was left high and dry. After asking the many tour operators if they had space for several additional tourists I found one and paid a premium. Based on my experience I would avoid Viator. A more reputable organization would have promptly contacted me as to the cancellation and made an effort to book my tour with another of the many local tour operators. Individuals plan these European vacations months in advance and book this tours at the same time, and expect the tours to happen. There is no excuse for Viator to completely drop the ball on this

Our tour guide Jaber, was wonderful. We were a very small group of 5. The day was very hot approximately 97 degrees. He kept the pace manageable and tried to keep us in the shade which was much appreciated. He was incredibly knowledgeable and his information presented with context and humor. I highly recommend this tour. The skip the line was a lifesaver in this heat and I would be sure to pay the extra money.

Great guide and amazing views! Doing the underground option is a must. I can’t imagine seeing the Colosseum without the skip the line.