Departure & Return
After the purchase customers have to visit our website and book the room of their choice. They will also find our location.
Return DetailsReturns to original departure point
- Confirmation will be received at time of booking
- Not wheelchair accessible
- We support only english language
- Near public transportation
- Travelers should have a moderate physical fitness level
- This is a private tour/activity. Only your group will participate
- OPERATED BY Enigma Escape Experience
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Learn more about cancellations.
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Contactless payments for gratuities and add-ons
- Paid stay-at-home policy for staff with symptoms