Lake Titicaca (Day Trip) Uros & Taquile Islands

Dear Ivar, Thank you for taking time to write a review about your booking which was cancelled because you did not show up for the pickup. As mentioned in the email both by us and Tripadvisor, We would like to inform you that our representative went twice to pick you up from the address you have mentioned in the booking, between 0655 and 0710 but you were not to be seen anywhere. We also tried to reach you multiple times through calls and Whatsapp on the numbers you have provided in the booking but we had no response. We tried twice at 0645AM, once at 0648 AM and once at 0658 AM. However, we had no response from you. We sent you a screenshot of our call records as well. The boat departs at 0720 AM. We drove back to the hotel at 0705 for a last attempt to pick you up, you were still not there and were not responding to our calls, messages (both text and voice). Evidently we sent you an image of our call records which clearly indicates your number and time that we tried reaching you. We also sent you a photo of our representative who was waiting for you at your given address at the time mentioned above. Since your space was reserved we could not accommodate any new booking and the boat departed with one seat vacant all the way through. I am sure you can understand that we made every attempt to reach you on the address and contact details you mentioned in the booking and to have you onboard with us. Once again, we thank you for taking time to share your thoughts. Regards, Ericka.