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Whale Shark Tour from Cancun and Playa Del Carmen

star-4.5
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Punta Sam, Mexico

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Free Cancellation
up to 24 hours in advance
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icon7 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Temperature checks for travelers upon arrival
More questions?
(888) 651-9785

Overview

Swim alongside whale sharks in the Caribbean Sea on this 6-hour tour from Cancun. These gentle giants arrive in large numbers around the Yucatan Peninsula every summer. Slip on snorkel gear and marvel at your proximity to these fish that can grow as long as 43 feet (13 meters)! After your memorable swim, sail to Isla Mujeres’ Playa Norte for a beachside lunch. Hotel transport from Cancun and the Riviera Maya included. Don’t miss this unique experience available from May to September only.
  • 6-hour whale shark tour from Cancun
  • Snorkel and swim near whale sharks, the largest fish in the sea
  • Watch whale sharks feed on plankton and small fish
  • Learn from a knowledgeable guide about marine life in the area
  • Enjoy a delicious lunch on the beaches of Isla Mujeres
  • Round-trip transport from Cancun and Riviera Maya hotels included
Saved to wishlist!
Bilingual Guide
Snacks
Lunch
Water and soft drinks
Snorkeling gear
Hotel pickup and drop-off (not included in without transportation option)
Souvenir photos (available to purchase)
Gratuities
Without transportation option does not include the pick-up and drop-off hotel

Departure Point

Punta Sam, Q.R., Mexico

Traveler pickup is offered
Pick-up is available from any Cancun, Playa del Carmen, Puerto Morelos and all The Riviera Maya hotels, if you hotel is not listed above please add your hotel information to your tour reservation and our team will confirm pick-up.

Ports

  • Playa del Carmen Ferry Port


Departure Time

6:00 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Minimum age is 8 years
  • Children must be accompanied by an adult
  • It is recommended that you bring a swimsuit, a long sleeve shirt and bring sunscreen and a waterproof camera
  • Pregnant women are not allowed
  • Seasonal product operating May to September
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY Contoy Excursions

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Whale Shark Tour from Cancun and Playa Del Carmen?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Whale Shark Tour from Cancun and Playa Del Carmen.
Q:
What is the policy on sanitization during Whale Shark Tour from Cancun and Playa Del Carmen?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Whale Shark Tour from Cancun and Playa Del Carmen.
Q:
What is the social distancing policy during Whale Shark Tour from Cancun and Playa Del Carmen?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Whale Shark Tour from Cancun and Playa Del Carmen.
Q:
What is the maximum group size during Whale Shark Tour from Cancun and Playa Del Carmen?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Whale Shark Tour from Cancun and Playa Del Carmen.

Traveler Tips


  • "If your not a strong swimmer it's still worth going but you will feel like you are chasing them instead of swimming with them." See review

Reviews

4.5
star-4.5
36 Reviews
Reviews by Viator travelers
Showing 1-10 of 36 reviews
star-5
The Best Experience
Michael_P
, Sep 2020
This was one of the best experiences ever. If you are lucky enough to get Carlos as your tour guide you've hit the jackpot! He made the trip comfortable, safe, and extremely enjoyable. We'd do it again and again!
icon Response from Host , Sep 2020
Thank you for your comments, this helps us a lot to achieve the goal of having the best guides in our activities, and provide unforgettable experiences!
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star-5
Let life impress you.
Carlos
, Jul 2020
Probably the best experience I've had in 42 yrs of life. I taking my son back to Cancun just to do it next week. I think all 7 people on the boat enjoyed it but probably not as much as I did. Read the other reviews, if you are a strong swimmer this will be YOUR best excursion ever. If your not a strong swimmer it's still worth going but you will feel like you are chasing them instead of swimming with them. The transfer driver, Carlos, was GREAT. He was very informative explaining all sorts of things about these perfect creatures. The boat guide, also named Carlos, was great too and even took lots of photos and videos for me. It was AMAZING from start to finish!! NOTE: When I read that it was mandatory to wear a life vest in the water I was a little disgruntled. But even Michael Phelps would get tired of trying to keep up with these guys without one. No matter how good of a swimmer you are don't be disgruntled about wearing it, it keeps you in the water swimming with these amazing animals longer!
icon Response from Host , Jul 2020
Thank you for the opportunity to take you on this amazing adventure, we hope to see you again !!
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star-5
Once in a lifetime excursion!!
Destinee
, Jul 2020
We had a FABULOUS time with Michelle and Pepe during this excursion! It was mind blowing. They truly love what they do, and shared that love with us during this time. Due to the beaches of Isla Mujeres being closed, we ate on the boat and enjoyed the turquoise waters which was AMAZING! Our driver made us feel safe & secure by making everyone wear masks during the transport. THIS IS A MUST DO WHILE IN CANCUN! They catch the fish for the ceviche fresh every morning for your lunch.. and you can tell that it is fresh because it’s so tasted! They made us feel like family. The only recommendation I have is to remind people to take Dramamine before you go. My boyfriend got very sick on the hour-ride to the whale sharks. The waters are choppy and the boat is small (to ensure safety of the wildlife). I’ve traveled the world, and this excursion was one of the best things I’ve ever done! Thank you to the amazing staff!!
icon Response from Host , Jul 2020
And incredible experience swimming whit sharks, thank you for the opportunity to take you in this adventure, Regards!
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star-3
too expensive for what it is
ElineV185
, Jul 2019
We booked this tour by viator because all te excursion of Tui were too expensive. This tour was not that good. First we got picked up in our hotel, on time. And then we had a one hour drive to Cancun. We got in a speedboat with a small group of 10 people. They keep talking about protecting the environment and the animals and that you only go in the sea for a short time in couples, but then you arrive at the spot and then you see 50 other boats laying there. We were the first couple to go swimming, they told us to sit on the boat and than they suddenly pushed us hard off the boat. My friend was fine, but I got goggles that didn't fit well so i didn't see anything because there was all the time water in my eyes. After only a few minutes, we already had to go back to the boat. The second swim was even shorter. After this disappointing meeting with the whale sharks, we went to Isla Mujeres. We only could swim in the sea and eat on the boat. The overview of the excursion says that you have a lunch on the beaches of Isla Mujeres, but you just sit on the boat. If you would like to go swimming with the whale sharks, we recommend that you book with another company.
icon Response from Host , Jul 2019
Hello, we have great reviews in all our past tours, we ask to our clients to fill a evaluation form at the end of every tour and we have excellent reviews, probably you didnt book with us we are ContoyExcursions. Please check the name of the company you took the tour, in case is us please let us know the day of your tour and name of the guide to find out what happend.
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star-5
disaster /excellent
rguillen65
, Sep 2018
we have the most amazing trip not because the tour Gide the girls(maria) was a disaster but thanks to the captain and his helper our trip was excellent good job
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star-5
Snorkeling with Whale Sharks
Barbara B
, Aug 2018
Eduardo was our tour guide and made sure my adult daughter and I had the most Amazing experience. My daughter is a natural in the water and a strong swimmer but myself I don’t swim well and was afraid getting into ocean water. With a life vest Eduardo held my hand in water and helped me have the most amazing life experience swimming along with the whale shark. Eduardo continued to support me and made sure I felt comfortable. The whale shark was so beautiful and a gentle giant. Thank you Eduardo and crew for our amazing, life changing experience.
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star-4
Exciting and New Adventure.
tanaisxena
, Jul 2018
Great Adventure! Treated well. Please put pick up time from Hotel on voucher. Causes problems not knowing. Otherwise awesome Excursion.
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star-5
Its not my first time in Mexico but...
JULIEN K
, Jul 2017
Its not my first time in Mexico but it was with the unbelievable whale shark. I booked this excursion this weekend and it was my best experience ever with an amazing company. They picked up on my hotel and we drove until the north of Cancun to get to the boat. The guide Carlos is the most amazing guide i knew i did lot of excursions around the world. He explained us everything about the activity and the whale sharks. He is very profesional. After 45 min on the boat, we arrived in the national park of the whales sharks and we saw a lot. We had to jump group of 2 people on the water more the guide. My first jump was great and i met 3 whales sharks on the same time. Carlos guided me on the water and i could really enjoyed the swim. The water was so clear. This animal is so gentle and giant. After the swim few jumps. we came back close to a beautiful island and we get a delicious meal. Of course we had drinks all the activity. This day was the best of my life. I recommand this excursion 100. Ask for Carlos. Best guide ever !!!!
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star-2
the explanation is deceiving...the...
SHARON f
, Sep 2015
the explanation is deceiving...the crew and the lunch were great...you are required to wear a life vest or a wetsuit which they rent out....the Viator says 2 hours of snorkeling...but you only get 2 chances in the water each about 5 min ...it is crowded, chaotic... glad i did it, but VERY EXPENSIVE FOR WHAT YOU GET
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star-5
Wonderful experience!
Nitram Z
, Jun 2019
Experience unique de nager avec les requins baleines si proches. Des informations sur l'animal, son mode de vie, l'environnement sont fournis ... la sécurité pour sa protection ainsi que la notre est vraiment prise en considération. Équipe dynamique et prise en charge à l'hôtel sérieuse. Unique experience of swimming with whale sharks so close. Information about the animal, its way of life, the environment is provided ... the security for its protection as well as ours is really taken into consideration. ttentive, available, dynamic team and make the experience even more attractive.
icon Response from Host , Jun 2019
Merci de nous avoir donné l’occasion de vous accompagner dans cette incroyable aventure en espérant que vous viendrez bientôt.
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Product code: 8914P3

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