Recent Searches
Clear

Travel update: We’re doing our best to help keep you safe and your plans flexible. Learn more.

Read More

Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

star-4.5
|
Playa del Carmen, Mexico

Select Date and Travelers

Number of travelers
0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants11 Infants12 Infants13 Infants14 Infants15 Infants0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children0 Adults1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults
Free Cancellation
up to 24 hours in advance
Loading available options...


icon7 to 8 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Tulum Ruins ticket
Air-conditioned vehicle
Guide
Use of Snorkeling equipment
Snacks
Liability insurance
Tax Marine 10 USD per person
Photos
Gratuities

Departure Point

Traveler pickup is offered
This tour runs for costumer staying in Hotels from Puerto Morelos City To Dreams Hotel in Tulum Area. From Bahia Petempich to Cancun we dont provide the service. And for hotels in Tulum City or Tulum Hotel Zone we dont provide pick up service. If your hotel or aparment is in Tulum Down Town or Tulum Hotel Zone you must arrive by your way to our cheking point in Cenotes Hidden Treasures

Costumers staying in aparments or houses in Playa del Carmen we pick up them in our meeting points in the Down Town. We´ll provide the nearest meeting point to the aparment or house to you the afternoon before to the tour.

Departure Time

7:00 AM
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 18 travelers

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the policy on sanitization during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the social distancing policy during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the maximum group size during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
This activity will have a maximum of 18 travelers.

See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.

Traveler Tips


  • "Make sure to bring a waterproof camera, you'll want pictures!" See review
  • "The cave was dark and every 5 people had flashlights but if you suffer from claustrophobia you will be scared." See review

Reviews

4.5
star-4.5
38 Reviews
5 stars
31
4 stars
3
3 stars
3
2 stars
1
1 star
0
Reviews by Viator travelers
Showing 1-6 of 38 reviews
star-5
Amazing full day excursion
Enya_L
, Feb 2020
This is an amazing tour. Ideal if you're limited on time and want to experience the best the Mayan Riviera has to offer. Make sure to bring a waterproof camera, you'll want pictures!
star-3
Bad tour company but great excursion activities
Kim_K
, Feb 2020
The activities themselves were amazing but the reason I rate lower is the tour company that was used. We were picked up timely at the resort but then taken to a run down location and had to wait 90 minutes for other tourists to arrive for multiple excursions leaving from this tour company locale. Once we arrived at Tulum, the walk to get to the ruins was very long and hot. We had limited time there so don't think you have that luxury. Akumal was cool and saw 2-3 turtles. Again limited time. Rushed back to the crappy tour company and the caves were located there. Beware the steps going down are hard for anyone with a disability. The cave was dark and every 5 people had flashlights but if you suffer from claustrophobia you will be scared. The rocks under water were hard to maneuver and got some bruises. Make sure you wear water shoes. Saw a few bats and a big spider. You do get wet up to your neck and the water is cold but you are provided life jackets. It was awesome for the adventure seeker type person. I was disappointed in the time we wasted in the morning at the tour company, and the feeling of always being rushed. Lunch was provided at the tour company as well but not good. Bathrooms had no running water. Would do it again but I would investigate more on how the tour company operates this excursion. This tour would be very difficult with anyone with a physical disability or unable to walk long distances in hot conditions. Also need to be a good swimmer in the ocean even with a life jacket on, waves can be very high.
star-2
Misleading and poorly organized
Tracy_M
, Feb 2020
We did all three things as advertised. Driver was over an hour late picking us up at the arranged location, where we were transported to another location to reboard other busses with the right groups for appropriate tours - another hour and 30. Headed out and guide on our van spend most of his time on his phone not talking to any of us to tell us about what we were seeing. Tulum visit was nice as there was a site guide that takes you around a bit. My husband hit his head on a cross bar in a bathroom and the guide literally laughed at him as he was dabing blood of his head. Snorkling portion was rushed and you had to go with the tour guide. You couldn't venture on your own at all, 4 turtles and 3 rays, then back to the beach, 45 min. The Cenote is nothing like what is advertised. Open water "swimming hole" Only when you put on goggles and look below do you see the cave that you cannot swim into and no formations that you can see.-VERY misleading. Nice to see the different things but guide was horrible, and between being late and then misleading as far as activities I wouldn't recommend.
star-5
Excellent tour
Jessica_T
, Feb 2020
Tour was excellent, check in could be better. Cave tour and Tulum was amazing, highly recommend. Oscar was very helpful.
star-5
Awesome tour
BreanneW26
, Jan 2020
This tour was excellent. I loved seeing the cenotes and snorkeling with the sea turtles was incredible. Highly recommend.
star-5
Tulum cenote Akumal
LaetitiaG199
, Dec 2019
Bonne organisation, Pablo était un super guide, visite du site de Tulum, nager dans un cenote sous terrain et Akumal pour nager avec les tortues.

Product code: 130058P3

Explore Similar Things to Do