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Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

star-4.596 Reviews
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Playa del Carmen, Mexico
Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon9 to 10 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Saved to wishlist!
Tulum Ruins ticket
Use of Snorkeling equipment
Box Lunch with sandwhich, fruit, juice and sweet
Liability insurance
Lunch
Bottled water
Tax Marine 12 USD per person
Photos
Gratuities

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7:00 AM

Please arrive 45 minutes before your selected start time for pickup. Your operator can coordinate exact time and location.

This tour runs for costumer staying in Hotels from Puerto Morelos City To Dreams Hotel in Tulum Area. From Bahia Petempich to Cancun we dont provide the service. We dont provide pick up service in Tulum City and Tulum Hotel Zone. For costumers staying in Tulum the meeting point is the #TULUM signal on the way to the Tulum ruins, near close to "Tulum Tower", In the archaeological area mall center. The address is AVENIDA YALKU LT 10 FRACCION 3, Av. Tulum, RUINAS, 77760 Tulum, Q.R. Costumers staying in aparments or houses in Playa del Carmen we pick up them in our meeting points in the Down Town. We´ll provide the nearest meeting point to the aparment or house to you the afternoon before to the tour.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 18 travelers
  • OPERATED BY NS Tours Mexico
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the policy on sanitization during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the social distancing policy during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.

Traveler Photos

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Traveler Tips


  • "Make sure to bring a waterproof camera, you'll want pictures!" See review
  • "While life jackets were required, there was still a lot of exertion." See review
  • "The cave was dark and every 5 people had flashlights but if you suffer from claustrophobia you will be scared." See review

Reviews

4.5
star-4.5
96 Reviews

Reviews by Viator travelers

Showing 1-10 of 96 reviews
star-5
Great excursion!
Kellie_N
, Sep 2021
The tour guide team of Erik, Reth, and Arlan was extraordinary. Very knowledgeable and really wanted everyone in the trip to have a great time.
star-1
Terrible Operator! Don't take this tour!
Ken_D
, Aug 2021
This tour was operated by NS Tours and sold by Viator. The tour description said it should be 7 - 8 hours. They held us prisoner for 12 hours! We barely spent 3 hours actually doing anything. The rest of the time was spent on the bus or waiting in tourist shops. Their pickup coordination was horrendous. They lost two of the people that should have been on our bus of 30. They made us wait for over an hour for the 2 passengers. They could have easily hired a cab to have them meet us at Tulum. Instead, it took us 3 hours to get to Tulum from our original pickup - an easy half hour drive. Then, even though we were running so late, they forced us to go to dinner at one of the guide's restaurants and then forced to go to a chocolate and alcohol factory that was already closed! Tulum is worth visiting and the turtle swim was good. There are separate guides at each of these locations. You can easily do these two things on your own. DON'T TAKE THIS TOUR! We were a group of five. Father and son plus three of son's friends ages 18 & 19. Last week of July and first week of August 2021. Here is what we did while in Playa Del Carmen to give you and idea of how the tours compared: First Tier: Scuba Life - Cozumel. Great dive masters, beautiful dives. Flyboard of Playacar, I didn't do this one but should have. The four boys were up in seconds and flew for ever. Great operator!!! Don't do this on the beach. Do it at the Mayan Water Complex. Mayan Water Complex - Flyboard and Wake Board by Wire. Didn't even know about this until we got there. Almost no one was there. They did kneeboard and wake board by wire. Amazing facility. Buggy Tour In Playa del Carmen. Great vehicles, great itinerary and great operators. Private Chichen Itza, Cenote and Valladolid Tour. This was a good (long) day. Our guide, Omar, was the best! He took us to a remote Mayan village for lunch and an amazing almost vacant Cenote! 2nd Tier: Rio Secreto Caves. This is a must see even though I rated in the 2nd tier. Well run operation and the caves are amazing. Small Group Eco-Friendly Whale Sharks. If you want a thrill, let them drop you in the water directly in front of a whale shark! Good operator and okay equipment. Long (2 hr) boat ride each way to the whale sharks. You only get two chances in the water for less than 10 minutes each. Royal Dolphin Swim. Good operation and great dolphins. We've done this twice, once in Marathon, FL. Third Tier: Xenotes. Very well run large commercial operation. Our female driver and guide (she wanted me to point out that she was female) did an excellent job. Some challenging zip lines and repelling. Pretty good food. Xplor. Run by the same company as Xenotes. Long lines. Ho-hum ziplines. Great underground caves and fun kayaking. Worst. Don't even think about going on this tour: Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen. This tour was operated by NS Tours and sold by Viator. The tour description said it should be 7 - 8 hours. The held us prisoner for 12 hours! We barely spent 3 hours actually doing anything. The rest of the time was spent on the bus or waiting in tourist shops. Their pickup coordination was horrendous. They lost two of the people that should have been on our bus of 30. They made us wait for over an hour for the 2 passengers. They could have easily hired a cab to have them meet us at Tulum. Instead, it took us 3 hours to get to Tulum from our original pickup - an easy half hour drive. Then, even though we were running so late, they forced us to go to dinner at one of the guide's restaurants and then forced to go to a chocolate and alcohol factory that was already closed! Tulum is worth visiting and the turtle swim was good. There are separate guides at the turtle beach and Tulum. You can easily do these two things on your own. DON'T TAKE THIS TOUR!
1 traveler found this review helpful
star-5
Exquisite
Elizabeth_P
, Aug 2021
Tour guide was amazing. All three experiences we fascinating and learned some history as well. Cenoted and swimming with sea turtles was my favorite.
star-4
Fun, informative, nice tour guides
rosa_r
, Jul 2021
Overall the tour was good and the lunch served at the end was delicious. Our meeting point was a little unorganized. The guides we were meeting were late and they really did not have any identifying shirts in them. I felt like we had to track them down and almost thought we missed our group tour. Perhaps it would be helpful for them to hold a sign identifying the tour since so many people are meeting and it would be easier to find them. Overall we really enjoyed ourselves and the cenote was amazing and beauitful!
star-3
Not worth the money. Too long. Spent 60% of time in bus or waiting
Zeynep_D
, Jul 2021
The guides were professional, helpful, and courteous. Here are the issues with the trip: - The trip is advertised as 7 hours but ended up taking 11 hours (8am-7pm) - The actual time spent doing the activities was at most 4.5 - 5 hours. The rest of the time was spent either waiting in line, waiting for the bus, or on the bus driving places, picking up and dropping off people, doing U turns because we went out of our way to pick up/drop off people, etc. That means roughly 55%-60% of the time was NOT spent on activities. This should be clearly stated in the tour description. You WILL spend most of your time doing nothing. - One of the activities was "snorkeling with turtles". The tour description said "snorkeling equipment" is provided. We expected to get a mask, snorkel and fins, but only a mask was provided .... no fins or snorkel. The activity shouldn't be called "snorkeling" if the proper equipment will not be provided OR, it should be clearly stated that guests need to bring their own equipment. This part was very disappointing to both of us.
1 traveler found this review helpful
star-5
Fun, informative and excellent tour.
Nancy_S
, Jul 2021
Our tour guide was amazing “Helman” is highly recommended! He is attentive, kind, has great customer service, funny, and accommodates to your needs. Excellent experience, he is informative and funny. Great Job Helman!
star-5
Best Tour we have been on!
Nichelle-robbfloth
, Jun 2021
Amazing Tour…. The best part of our trip was our tour guides, Rocco and Jorge. Cenotes were beautiful and we saw lots of sea life during the snorkel. Don’t forget bug spray during Tulum the mosquitoes were really bad. Definitely will be booking again next trip!
star-3
mixed bag
marc_h
, Jun 2021
Very mixed experience. Covid shut down the Tulum ruins the day before we were scheduled to take this trip, which obviously put a damper on things. We were offered a whopping 15.00 refund on a 125.00 trip. The cenote was gorgeous and a total blast, couldnt recommend that enough. The snorkeling was trash. Its basically 25 minutes of staring at seaweed on the ocean floor and hopefully seeing a turtle or two, which gets swamped by all the OTHER tours trying to do the same thing. This could have been redeemed had we found a spot for lunch on the huge beautiful beach, but for reasons unknown to me, that wasnt an option. Basically a waste of time.
2 travelers found this review helpful
star-5
Great
Kristopher_F
, Jun 2021
Ferlan and Zac where awesome and we had a great time took us to a great local spot to eat and even took us on a special tour at the end very and saw lots of sea turtles! Tulum is so pretty
star-4
Must see
Rebecca_R
, Jun 2021
Seeing Tulum was wonderful. Our guide was fabulous; so knowledgeable and truly interested in giving us insight into local culture. The site was wonderful, the cenote swim was awesome, the snorkeling was fabulous, and we truly enjoyed ourselves. Would go again, but a couple of drawbacks. 1. We would have liked to know in advance that there was no sun screen allowed to be worn during the snorkeling. We both fried to a crisp and the sunburn made the rest of our trip very uncomfortable. If I had known in advance, I would have taken other measures to prevent that. It was a danger to our health, and I was disappointed that we weren’t told before going. Also, time at the site was a little short. We only got 20 mins on our own to take pics, and since the site is so large and well-preserved, we were running to catch as many as possible. absolutely NO shade on the site. However, the buffet was wonderful, and we really appreciated that they also gave us a mid-meal snack, since the pick up was before breakfast and lunch was late. That made our day more enjoyable. All in all, well worth the time amd money.
1 traveler found this review helpful

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