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Sian Ka´an Tour from Playa del Carmen

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Playa del Carmen, Mexico
4

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Select Date and Travelers

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Free Cancellation
up to 24 hours in advance
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icon10 hours  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
More questions?
(888) 651-9785

Overview

Saved to wishlist!
Air-conditioned vehicle
Use of Snorkeling equipment
Lunch
Bottled water
Soda/Pop

Departure Point

Go Mart, 77712 Playa del Carmen, Quintana Roo, Mexico

Traveler pickup is offered
The exact time and place of your pickup will be sent the day before your tour

Departure Time

6:00 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 19 travelers
  • OPERATED BY Holbox Magico

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Sian Ka´an Tour from Playa del Carmen?
A:
The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Sian Ka´an Tour from Playa del Carmen.
Q:
What is the policy on sanitization during Sian Ka´an Tour from Playa del Carmen?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Sian Ka´an Tour from Playa del Carmen.
Q:
What is the social distancing policy during Sian Ka´an Tour from Playa del Carmen?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Sian Ka´an Tour from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Sian Ka´an Tour from Playa del Carmen?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Sian Ka´an Tour from Playa del Carmen.
Q:
What is the maximum group size during Sian Ka´an Tour from Playa del Carmen?
A:
This activity will have a maximum of 19 travelers.

See all safety measures taken by Sian Ka´an Tour from Playa del Carmen.

Reviews

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Reviews by Viator travelers
Showing 1 of 2 reviews
star-1
A Huge Disappointment!
174beverlyg
, Jan 2020
We so looked forward to this tour especially because of the snorkeling! The trip was actually cancelled on January 13 and we were making other plans. The operator wrote me and told me that the 14th would work. I realize that the operator HAD to know that it would be too rough to snorkel and since that was the highlight of the trip it was a wash. Also importantly, the bulk of the trip is NOT IN THE PARK IT IS IN THE CAR. We were not at all made aware of this in the description or I would not have signed up in the first place. You ride in a bus to Tulum which depending where you are picked up can be an hour or possiblly more. Then you change to a van and are driven over very rough roads for about an hour with only 1 stop. The same on the way back therefore you might be spending 4 hours in all in a bus and van! The attraction is the boat in the lagoon. Although I was told there would be a place to change to swimsuits, the bathroom was very small and inadequate. No where to turn around, put your things down and certainly no locker provided. We should have been told to wear our bathing suits to begin with so that we would only have had to change into dry clothes on the return. There are many interesting sights in that area. Since snorkeling was not possible at the reef which is the highlight, why did the tour operator not take us to other interesting sights. We asked about flamingoes and manatees which are in the description but were told that these are on the other side of the lagoon. So since snorkeling was not posssible, why did they not at least take us there or to one of the gorgeous beaches in the area? We should have been honestly told in advance in the description to expect the bulk of the time driving . Also, they had to have known that snorkeling on the 14th would not be possible since we were told the trip had to be cancelled on the 13th for bad weather. Had I known about snorkeling being off and that the real bulk of the time would be spent in the car, I never would have gone on this trip. I feel we were not honestly dealt with. Not only did I spend $250.00 USD for both of us, but it was our last day. Had I known in advance this wouldn't work, we could have used the time to go to cenotes or any other of the beautiful spots in the area instead of this disappointing trip. It was the worst Viator experience we have had. Every other trip was great! I do not recommend this one!
icon Response from Host , Mar 2020
For Sian Kaan Magico our passengers are the most important and we work very hard for them , this is why we are taking meassures to improve comunication with our clients , please accept our apologies , this is not the standard you deserve and doest not reflect our mision as tour operator
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Product code: 161680P8

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