Rio Secreto Underground River Tour with Crystal Caves

They made me feel secure and safe. The caves were beautiful. Excellent experience. I would recommend every one to experience it

The whole tour was amazing! Our tour guide Imelda went over the top to azure we were having a good time. Highly recommended

Two words......A-freaking-mazing! This place is beautiful and deserves to be protected. This was the highlight of our trip by far.

The tour and guide were great. Very informative, funny and helpful. My wife who does not know how to swim was made to feel very comfortable and safe throughout the tour by our guide and assisted her personally through the areas where you had to wade/swim in the underground river. There are apparently different entrances and tours. The guides assess the group when are first met to decide which route to take group and physical capabilities of group. Guide explained the safety aspect very well to maintain safety above all. The only setback and mentioned already is the cost of photos are high, since you are not allowed to take cameras/cellphones etc.. An experienced photographer accompanies the group and is also there to assist persons if necessary as explained by guide. Everyone from tour guide to staff was very friendly and courteous. Tours limited to 10 per group, ours was only 8, which also made for better personal interaction with the guide during any Q n A's from us or others in group.

This was an incredible experience!! I would definitely recommend it and would love to do this again; another route perhaps. Diego was our tour guide and Hector was our photographer. Both amazing , knowledgeable, funny and helpful . We also just had 3 other couples in the same tour with us due to Pandemic which means we had much more attention 1:1. I recommend you ask for these guys on your tour. 🤗😁🤗🙏🏻

The experience was amazing. Due to the pandemic the groups that went into the caves were small which allowed for a more intimate time with the caves and the guide. The only drawback is the price of the pictures ($25 per picture) and you can’t take your our phone/camera into the caves due to being in water the majority of the time.

Everyone was very friendly. The buffet lunch was good, a variety of tacos. The cave was awesome, so glad we had the opportunity to do this.

Incredible experience. Angel ( our guide ) was so informative, nice and funny. But nothing can top this river and caves. Would love to have this tour up to 6 hours of experience... longer trip.. hope that someday it will happen.

Wonderful experience! Definitely recommend it. Our guide Pablo was great at pointing out interesting things during the trip and giving us fascinating pieces of information as we went along. Down in the caves, as you swim along, silence takes on a new definition and you end up losing all sense of time. Nat Geo is involved in the management and it shows in the overall quality of the experience. Just one thing though, and this is the only reason why this trip gets 4 stars instead of 5. When you book on Viator, hotel pick up option is not clear. We ended up booking without it, and realized our error only when the local operator sent us an email. We had to contact Viator who helped us get the right option (btw, if you change your existing booking to add transportation, you will end up paying an extra few $ compared to a booking that includes pick up at the outset; easier to just cancel and rebook through a Viator agent who will make all the necessary changes in their system). Either Viator should improve the experience so customers can clearly pick an option, or you need to double check your registration if you want transportation from your hotel. If you don't have your own transport, you will need the hotel pick up; it is a fairly long drive from the Zona Hotelera area, where we were staying.

From other reviews, I was a little worried about what to expect inside this cenote. I was very pleasantly surprised to find that the swim through the 'underworld' is beautiful and the tour about the right duration. Our guide, Leo, was fantastic, so friendly and informative. This tour was a great beginning to our first trip to Cancun and one of the best cave experiences we've enjoyed. I would bring friends back.