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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (Approx.)
iconOffered in: English


In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero

Departure Point

209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

Return Details

180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • Proof of vaccination required for Museum and Observatory entry
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
What is the maximum group size during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:This activity will have a maximum of 20 travelers.

See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos


913 Reviews

Reviews by Viator travelers

Showing 1-10 of 913 reviews
WTC things you didn't know
, Sep 2021
We had the pleasure of having Tony for our tour guide. Tony was here during 9-11. Shortly after that, he became a guide. He's been doing this for almost 20 years and is very knowledgeable. His tour is a little bit different as he brings light to the hero's of 9-11. Things you never knew. We had a bunch of "WOW" moments. We entered tunnels, buildings, bridges and areas that you would never have known about. We walked the entire WTC grounds. Bring comfy walking shoes. With this tour, you get to enter the WTC Memorial (Bring tissues) and the new WTC. I really learned a ton and I highly recommend this tour.
Tim was fantastic at...
, Sep 2021
Tim was fantastic at putting a personal touch on the horrific events of 9/11. Loved all of the info he shared, it really made the experience!
9/11 experience
, Sep 2021
The museum and going up the tower was great. The tour guide was exceptional. Going over the grounds was nice.
A day in history
, Sep 2021
Knowledge courtesy understanding the gravity of the situation coupled with a sense of humor Tim was GREAT!!!!
Tim the tour guide
, Sep 2021
Tim was excellent - he was very informative- friendly and courteous - it as a beautiful day very educational
Roy was amazing! I would not pay for the museum though.
, Sep 2021
LOVED Roy. He made the tour and did an amazing job. If I was just rating him, it would be 10 stars. The tour however was way too with the museum tagged on. I wish I could have just done the Roy portion and the observatory. Everything in the museum was a repeat of what Roy said but inside and dark and I was too exhausted to even r3ad it. I wish the tour hadnt forced me to pay for that.
icon Response from Host , Sep 2021
We are glad you loved the tour with Ray. You can always purchase the tour only without the Museum upgrade option.
Ground Zero NYC
, Sep 2021
Helene was a good tour guide. Very knowledgeable and friendly. She made the experience an enjoyable one! Love New York❤️
Touching and powerful
, Sep 2021
Tim was amazing and knowledgeable! Thank you for a great tour and stories you shared with us. We we’re definitely moved and deeply touched by the exhibits and energy you can still feel at the site. We would do this tour again!
Great tour
, Sep 2021
The tour guides were amazing and answered all questions !! This was one of the best walking tours that I have ever been on !!
Mike is the best
, Sep 2021
Our guide Mike was the best. He was very knowledgeable, personable and well spoken. We will be happy to recommend the tour itself as well as Mike. Thank you.

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