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National September 11 Memorial & Museum Tours
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9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum
From $69.99
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9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum
Recommended for your New York City trip
Free Cancellation
up to 24 hours in advance
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2 hours (Approx.)
Offered in: English
Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Social distancing enforced throughout experience
Guides required to regularly wash hands
Safety precautions are provided by the tour operator and are not checked by Viator for accuracy
Overview
Learn more about the tragedies and triumphs of 9/11, one of the darkest days in NYC history, as you explore the 9/11 Memorial with a native New Yorker guide. Visit significant sites such as the 9/11 Memorial, St. Paul's Church, and the Fireman's Memorial on a walking tour, see the recently built Oculus, and upgrade to include admission to the 9/11 Museum.
- Comprehensive walking tour of the World Trade Center area
- Visit the FDNY Memorial, St Paul's Church, Wall Street, and more
- Hear about 9/11 from a New Yorker perspective with a local guide
- Optional self-guided visit to the 9/11 Museum: explore at your own pace
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From $69.99
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What's Included
Local guide
Does NOT include entry to One World Observatory.
Hotel pickup and drop-off
Gratuity for the guide is not included but greatly appreciated.
Departure & Return
Departure Point
209 Broadway, New York, NY 10007, USAReturn Details
9/11 Memorial & Museum, 180 Greenwich St, New York, NY 10007, USAAdditional Info
- Confirmation will be received at time of booking
- Walking tour is approximately 2 to 2.5 hours. If you chose the 9/11 Museum option your guide will provide you with your tickets. Average visit takes approximately 2 hours. Please plan your schedule accordingly.
- Guide does not enter 9/11 Museum with the group, this portion of the visit is self guided
- Tour departs promptly as scheduled. No refunds will be issued for missing the tour due to late arrival.
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- TICKETS TO THE 9/11 MUSEUM WILL BE SENT TO GUESTS VIA EMAIL ON THE MORNING OF YOUR TOUR. IN ORDER TO RECEIVE TICKETS GUESTS MUST PROVIDE AN EMAIL ADDRESS AND HAVE ACCESS TO DATA OR WiFi SERVICE AND BE ABLE TO OPEN THE PDF FOR SCANNING AT THE ENTRANCE OF THE 9/11 MUSEUM.
- This tour/activity will have a maximum of 12 travelers
- OPERATED BY City Tales Sightseeing and Private Tours
Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
The policies on face masks and attendee health are:
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
Q:
What is the social distancing policy during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
The policy on social distancing is:
- Social distancing enforced throughout experience
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
The policy on staff health & safety is:
- Guides required to regularly wash hands
Q:
What is the maximum group size during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
This activity will have a maximum of 12 travelers.
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.
Traveler Photos

Reviews
5.0
170 Reviews
5 stars
158
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Reviews by Viator travelers
Showing 1-10 of 170 reviews
Ground zero walk with Debbie
Cecile_Y
, Mar 2020
Debbie, our trip leader, inspired a memorable journey. She personalized the tour to our questions & interests in the experience. We were also very impressed that Debbie cared for a comfort during the walk, EG inquiring if we needed anything at various points throughout the experience. We wholeheartedly recommend her. And
HelpfulHelpful
9/11 and Ground Zero Tour
DeniceLibby
, Dec 2019
9/11 Memorial
terrydkirby
, Nov 2019
Was not able to find the tour. We walked everywhere trying to find out where we needed to be to catch the tour. We were unable to find the tour guide.
I feel that we should be refunded for this tour that had poor directions
Response from Host , Nov 2019
Hi and thanks for your booking and your feedback. I'm sorry you were not able to participate in the tour.
The exact tour meeting point and address are listed on your voucher. We do not include specific directions as voucher space is limited but we do include the phone number for our call center which is available to provide real time assistance and directions for any guests who may require help.
I would be glad to look into your request for a refund but unfortunately, your booking details such as, your name and/or booking reference number are not automatically attached to this review.
If you would kindly submit the above details to the email address listed on your voucher I will personally review your request. You can also feel free to call us at the number listed on your voucher or submit a refund request using the app.
Thank you again for your booking and your feedback and I hope to hear from you.
.
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Ground zero tour
Nevilledales
, Nov 2019
Fantastic tour
Nevilledales
, Nov 2019
Very informative tour
Alan G
, Oct 2019
Value for money.. a great way to visit the site
kjc336
, Oct 2019
Beautiful, meaningful, and educational
McKenna C
, Oct 2019
First, this is a memorial. It’s incredibly moving and well designed. Every detail of the architecture is thought out. It involves so much, including the Oculus, the pools, the names, the stones, the survivor tree, the museum, St. Paul’s Chapel, etc. Highly recommend. My young son, born after 9/11, learned so much, as did I.
HelpfulHelpful
Very informative tour
Virginia L
, Oct 2019
Our tour guide Tim was amazing. He was so informative and answered all our questions.
He also gave us some great tips on where to go while visiting the city.
To top it off he not only showed us where and how to take the subway back to our hotel, he got on with us. A fabulous tour guide and a really nice guy!!
HelpfulHelpful
Questions?
Product code: 13616P6
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