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9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum

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New York, United States

COVID-19: Check local travel restrictions and learn what we're doing to help keep you safe and your plans flexible. Learn more.

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Free Cancellation
up to 24 hours in advance
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icon2 hours  (Approx.)
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Social distancing enforced throughout experience
Guides required to regularly wash hands
More questions?
(888) 651-9785

Overview

Learn more about the tragedies and triumphs of 9/11, one of the darkest days in NYC history, as you explore the 9/11 Memorial with a native New Yorker guide. Visit significant sites such as the 9/11 Memorial, St. Paul's Church, and the Fireman's Memorial on a walking tour, see the recently built Oculus, and upgrade to include admission to the 9/11 Museum.
  • Comprehensive walking tour of the World Trade Center area
  • Visit the FDNY Memorial, St Paul's Church, Wall Street, and more
  • Hear about 9/11 from a New Yorker perspective with a local guide
  • Optional self-guided visit to the 9/11 Museum: explore at your own pace
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Local guide
Does NOT include entry to One World Observatory.
Hotel pickup and drop-off
Gratuity for the guide is not included but greatly appreciated.

Departure Point

209 Broadway, New York, NY 10007, USA

Return Details

9/11 Memorial & Museum, 180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Walking tour is approximately 2 hours. If you chose the 9/11 Museum option your guide will provide you with your tickets. Average visit takes approximately 2 hours. Please plan your schedule accordingly.
  • Guide does not enter 9/11 Museum with the group, this portion of the visit is self guided
  • Tour departs promptly as scheduled. No refunds will be issued for missing the tour due to late arrival.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY City Tales Sightseeing and Private Tours

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.
Q:
What is the social distancing policy during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:
The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.

Traveler Photos

Reviews

5.0
star-5
170 Reviews
Reviews by Viator travelers
Showing 1-10 of 170 reviews
star-5
Ground zero walk with Debbie
Cecile_Y
, Mar 2020
Debbie, our trip leader, inspired a memorable journey. She personalized the tour to our questions & interests in the experience. We were also very impressed that Debbie cared for a comfort during the walk, EG inquiring if we needed anything at various points throughout the experience. We wholeheartedly recommend her. And
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star-5
9/11 and Ground Zero Tour
DeniceLibby
, Dec 2019
Debbie was amazing! Her passion and wealth of knowledge about the city, the events on 9/11 as well as how that tragic day continues to affect the people of New York made this tour better than expected. I would definitely recommend her!
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star-1
9/11 Memorial
terrydkirby
, Nov 2019
Was not able to find the tour. We walked everywhere trying to find out where we needed to be to catch the tour. We were unable to find the tour guide. I feel that we should be refunded for this tour that had poor directions
icon Response from Host , Nov 2019
Hi and thanks for your booking and your feedback. I'm sorry you were not able to participate in the tour. The exact tour meeting point and address are listed on your voucher. We do not include specific directions as voucher space is limited but we do include the phone number for our call center which is available to provide real time assistance and directions for any guests who may require help. I would be glad to look into your request for a refund but unfortunately, your booking details such as, your name and/or booking reference number are not automatically attached to this review. If you would kindly submit the above details to the email address listed on your voucher I will personally review your request. You can also feel free to call us at the number listed on your voucher or submit a refund request using the app. Thank you again for your booking and your feedback and I hope to hear from you. .
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star-5
Ground zero tour
Nevilledales
, Nov 2019
Our guide Debbie was fantastic, knowledgable made the tour amazing. Well worth money , 2.1/2 hrs of history , obviously emotional . Would recommend .
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star-5
Fantastic tour
Nevilledales
, Nov 2019
Debbie our tour guide was amazing, so knowledgeable and got balance just right , walking , talking , observations . She made this tour . Thankyou Debbie and viator.
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star-5
Very informative tour
Alan G
, Oct 2019
A very good and informative walking tour with great local knowledge from our guide. Small group of 12.
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star-5
Value for money.. a great way to visit the site
kjc336
, Oct 2019
Patrick our guide was so informative and knowledgeable and super friendly. He made the experience enjoyable whilst giving us time to reflect on the seriousness of the reasons we were there. Couldn't fault the tour; great value for money and highly recommended :)
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star-5
Beautiful, meaningful, and educational
McKenna C
, Oct 2019
First, this is a memorial. It’s incredibly moving and well designed. Every detail of the architecture is thought out. It involves so much, including the Oculus, the pools, the names, the stones, the survivor tree, the museum, St. Paul’s Chapel, etc. Highly recommend. My young son, born after 9/11, learned so much, as did I.
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star-5
Very informative tour
Virginia L
, Oct 2019
Our tour guide Tim was amazing. He was so informative and answered all our questions. He also gave us some great tips on where to go while visiting the city. To top it off he not only showed us where and how to take the subway back to our hotel, he got on with us. A fabulous tour guide and a really nice guy!!
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star-5
A Day of Remembrance
JessicaM10572
, Sep 2019
Tour is well worth it. Our tour guide was very knowledgable. Certainly a day to remember and this is the perfect way to do just that.
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Product code: 13616P6

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