Pink Sands Escape - North Eleuthera Day Away

THIS IS A TOTAL SCAM!!! I booked this tour for my family before our visit to the Bahamas. On the day before the trip, the tour operator cancelled our trip and said that the trip was cancelled due to bad weather and they would refund us. However, on the next day (our planned tour date), the weather was perfect and, you guessed it, they did not refund any of our payment. Till this date (almost 3 months after the supposed tour date), I am still trying to get my refund back. Totally unacceptable. This is the worst experience I have ever had to date. Period. What a total scam. Please stay away from this tour at all cost!

On January 17, we booked a tour in Nassau, Bahamas, to "Pink Sands", a one day boat trip to a remote island, and paid 789 US$. Somewhat later, we were called by one of Viators employees (from an Italian phone number) explaining that this tour might be cancelled, We agreed that she would call back the next day to let us know what would happen. However, we did not hear from her anymore. As it was unclear to us whether the tour would or would not occur, we did the following:- Called back to the viator Italian employee, and texted her, but no response- Called the local phone number as mentioned in the reservation confirmation several times, but no answer- Called Viator international service center several times:employee nr 1 promised to call back but never didemployee nr 2 promised to send an email but never didemployee nr 3 just hung up the phone after putting us on holdWhen we arrived at the dock from where the tour would take place in Nassau, Bahamas, other people helped us out and finally confirmed that the tour that we booked had been cancelled. We never received any message about this from Viator.We have the following issues:1.We would like to know as soon as possible when we will get the 789 us $ refunded2. Viator owes us an explanation about the extremely bad communication by their employees3. Viator should create the possibility for customers to contact you by other ways than international, often expensive phone numbers. Forexample, create a customer complaint form, an email adress or a postal address.We hope to hear from you very quickly. We were watching a Netflix documentary about the Fyre Festival in the Bahamas, and see some similarities, especially when I look back at the emails from Viator not to forget our tickets (several hours after the official departure of the tour) and the email to rate a tour that never happenedKin regardsPeter Klerkx and Sytze van Dam

Overall it was a great day. I do think that the trip needed to start earlier around 7am. The boat takes a good 1.5hrs to get to the island and vision is limited depending on your seat, albeit depending on weather you could get very wet. Once on the island you do a small cave, which could have been dropped IMO, the blue hole was actually awesome, be brave and do the jump!!!! It’s absolutely stunning. It wasn’t super hot (25/27) and was a little cloudy for us but the water was warm be prepared when you jump as it is very salty too. The glass bridge is very cool to see as is the queens bath. It would have been nice to have more time in harbour town and/or pink sands though. We only had about 50mins at the beach. Taxi drives and boat crew where all very very nice and looked after us all well.