The New Orleans Sightseeing Flex Pass: Save Big on 20+ Attractions and Tours

I booked the 6 attraction pass. They took my money out 3 days before the passes were supposed to start even though it was only supposed to be debited the day before. Then, we arrived in New Orleans and tried to use the pass at the first attraction; we were turned away and told that none of the Audubon attractions accepted this pass. Frustrated and believing I’d been scammed out of my money, I called 2 more attractions on the list (the river cruise & swamp tour) and was told they they too did not accept these passes. I then sent an email request (the only way to do so) to get a refund. The automated response told me that I would be waiting a minimum of 7 days to even hear from the “tour guide” as to whether or not they would consider refunding my money. Later that day I called Viator to try and speak with someone who could help. The representative that I spoke with was, in a word, horrible. Not only was he not helpful AT ALL but he literally laughed at me when I told him I couldn’t afford to wait 7 days to hear about the over $1000 that I am now out due to their deception. After haggling with him for over 15 minutes he finally told me I had to speak with the “tour guide” and he couldn’t help me. Another few minutes of haggling later he gave me the number for them. I then called and was hung up on FOUR TIMES before reaching a person. Unfortunately, the person I reached was rude, disrespectful & downright incompetent. He even refused to give me the company’s business hours so that I could call today (Monday) to speak with someone else. All around HORRIBLE experience & wasted money. DO NOT BOOK THIS PASS ***SCAM!!!***

First of all I think the sightseeing pass is a great way to see worthwhile attractions while saving money. Secondly , I don’t believe the City of New Orleans is very adept at handling this pass, When we arrived at the airport to use the pass for the airport shuttle the person at the counter did not have the equipment to scan our vouchers. She redirected us further down the airport and after we trekked down there with our luggage that person didn’t seem too happy to see us either. It seemed like a big inconvenience to validate this voucher. We phoned in advance to book the Paddlewheeler Dinner cruise and it was completely sold out for private functions except for one day. Our arrival day Even though we reserved this day for the dinner cruise we were told upon arrival that the dinner was sold out. When we went on the hop on hop off bus we asked to pay the $14 as advertised to extend the bus trip and include 2 walking tours but the ticket agent had no idea how to process that and became all flustered. She then unknown to us validated the pass twice. Once for the 1 day hop on hop off and secondly for the walking tour. Consequently when we went to use our passes for the City Tour we were told they were all used up and our trip was cancelled. In conclusion, I think something should be done to make this pass more accessible

The pass is a good deal, saved some $$$ is worth the price. We did the boat, the swamp tour and the hop on and hop off, we loved the tours. Staff is nice and friendly and make you feel at home!!!

Pour le hop et off tour ,ils ont tout d’abord refuser le pass en me disant que je m étais trompé de bus .apres avoir montré les attractions comprises dans le pass ils ont acceptés en prenant une copie que j avais imprime du code barre