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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
25
Likely to Sell OutLikely to Sell Out

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
Free Cancellation
up to 24 hours in advance
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Saved to wishlist!
Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)

Departure Point

  • Montego Bay - Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Time

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the maximum group size during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
1,840 Reviews

Reviews by Viator travelers

Showing 1-10 of 1,840 reviews
star-5
Short Time Spent But Very Nice
Sabrina_G
, Aug 2021
Unfortunately we didn’t have a lot of time to enjoy the club because the airport was extra crowded and under construction the lines were extra long everywhere. So if you spent time in the lines by the time we got to the club we only had about 20 minutes to spend there. We did enjoy that time but wish we had more time to get the whole experience.
icon Response from Host , Aug 2021
Hello Sabrina_G, Thank you for opting to use our service on your recent trip to Jamaica and for taking the time to share your experience with us. We want you to be able to spend more time with us on your next trip. We encourage you to arrive at least 2-3 hours before the flight departure time to ensure that you maximize the full experience. It was truly a delight to have hosted you and we hope to see you again soon.
HelpfulHelpful
star-5
Worth every Penny and then some!!
BAE
, Aug 2021
Relaxing while having drinks and food away from the crazy airport gates was amazing. DEFINITELY BOOKING FOR MY NEXT TRIP!!..
icon Response from Host , Aug 2021
Hello BAE, Thank you for including our VIP Departure service and sharing your experience with us. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savour every moment of your well-deserved vacation. We work hard to meet expectations like yours, and we are happy that we hit the mark for you. It was truly a delight to have hosted you. Welcome to the Club Mobay and Club Kingston VIP Family!
HelpfulHelpful
star-5
You gotta try it!
Tracy-S
, Jul 2021
Club Mobay is as the perfect airport lounge in Jamaica. Nishay was our server and she was SUPER attentive and kind. It was also great to have expedited checkin service at the airport. We HIGHLY recommend you check it out!
icon Response from Host , Aug 2021
Hello Tracy-S, Thank you for sharing your valuable feedback with us. Our team strives to go above and beyond to ensure our clients are comfortable and feel right at home. It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities. To hear that Nishay was super attentive and kind is music to our ears! We look forward to seeing you again.
HelpfulHelpful
star-3
Currently not worth the money (for food), but could be a different (COVID) experience
Jason_A
, Jul 2021
We used this service on our way out (from Sangster back to the U.S.). While the fast-track entry was marginally faster than the normal line (maybe it just wasn't that busy when we traveled), I'd have to say the VIP lounge was a bit of a disappointment. In particular, the food was essentially pre-packaged cafeteria-style food that just wasn't the best quality. Could we have made up the price difference in drinks, maybe, but I expected higher quality food and snacks. I'm guessing COVID is playing a part in this (e.g. no appetizers trays, meat/cheese, etc.). The general service and comfort of the lounge was great, but mediocrity of the food left a bad taste in our mouths for the whole experience...
icon Response from Host , Jul 2021
Hello Jason_A, thank you for utilizing our services on your trip to the island. We are very appreciative that you have taken the time to share your feedback and experience with us. We are disheartened to hear that you were less than satisfied with our services. In regards to the fast-track lane, as you will appreciate, the length of the line can become rather unpredictable at times as this is based on airline schedules and passenger loads. We try our best to ensure our guests receive a seamless transition through security and on to our lounges. We strive to satisfy the varying palates of our guests through our careful selection of treats while incorporating the Jamaican flavour into our food as part of the cultural experience all within specific guidelines within which we operate. We are certainly sorry we did not meet your expectations in this respect. We will never make excuses when our service does not meet or exceed our guests’ expectations but promise to use your feedback to implement new techniques to improve our services for our future guests and you on your future visits. Again we thank you for taking the time to share your invaluable feedback with us. We hope that despite your initial experience you will allow us another opportunity to make things right.
HelpfulHelpful
star-5
Awesome Sauce
Mrs_SantiagoNY
, Jul 2021
Absolutely wonderful!! Great way to begin and end our stay in Jamaica 🇯🇲 I recommend anyone going to and from to sign up for that experience!!
icon Response from Host , Jul 2021
Hello Mrs_SantiagoNY, Thank you for your kind words and for including the VIP Experience in your recent trip to Jamaica! We appreciate your vote of confidence and look forward to seeing you soon.
HelpfulHelpful
star-4
Mobay Club
Michele_B
, Jul 2021
Very good service! An issue with the order, they replace it with many apologies! Customer service is a big concern for me...But there were not any concerns here!!
icon Response from Host , Jul 2021
Hello Michele_B, Thanks very much for your balanced and fair review of Club Mobay's Airport Lounge Service. I'm glad you felt Customer Service was not a concern. It's something we've worked hard on and we're pleased our efforts resonated with you. I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning to continue our Training Program to prevent an occurrence. We appreciate your kind words and professional demeanour and look forward to hosting you in the future.
HelpfulHelpful1 traveler found this review helpful
star-5
Beyond Expectations
Mark_R
, Jul 2021
Really enjoyed the experience. This was a great relief since my departure flight was delayed multiple times.
icon Response from Host , Jul 2021
Hello Mark_R, Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us. We try our best to ensure that our clients continue to relax in comfort especially if space permits to accommodate if there are flight delays. We appreciate you taking the time to share your review with us and this community. Looking forward to hosting you for both arrival and departure.
HelpfulHelpful
star-5
Excellent!
Jen_J
, Jul 2021
Male welcome agent was so upbeat and awesome! Bartenders great on the airside bar lounge! All servers fun with a smile!
icon Response from Host , Jul 2021
Hello Jen_J, We are truly happy to hear that the team made your encounter fun and memorable. Your satisfaction matters to us so if you’re happy, we are too. Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us.
HelpfulHelpful
star-5
Excellent
Micki
, Jul 2021
Great experience and service. Food was great, lounge was comfortable. Great place to relax while waiting for flight.
icon Response from Host , Jul 2021
Hello Micki, Thanks for making us a part of your island experience. We try our best to reduce the hassle and stress that come with travelling, allowing you to enjoy every moment of your well-deserved vacation. I'm glad you felt that the experience was beyond your expectations with great food options and the comfort of the lounge. It's something we've worked hard on and we're pleased our efforts resonated with you. We hope to serve you on future trips to Jamaica!
HelpfulHelpful
star-2
Not worth it for our vacation
Kristin_F
, Jul 2021
We used it coming back to the US from our trip in Jamaica. The line was longer for Mobay Club than it was to get through regular security (our departing flight was on Thursday, 7/22 at 2:50pm). We also didn't use the lounge because it was on the opposite side of the airport from our gate. We decided to pre purchase this trip because our spring break trip was a nightmare and the airport was crazy...and Mobay Club was sold out. This was our first time using and I probably won't use again unless we travel on the weekend. Just wasn't worth the extra $90.
icon Response from Host , Jul 2021
Hello Kristin_F, Thank you for taking the time to share your review of your recent experience. We value your feedback as it is instrumental in ensuring we meet and exceed our guest expectations as well as make improvements to our service. We are truly disheartened to read your sentiments regarding your recent visit with us, as it is certainly not the impression we wish for our guests to have after a well-spent vacation on the island. Our service is predicated on the frequent high traffic passing through our airport which is dependent upon flight schedules and passenger loads. While we work closely with our border control agencies to ensure that our guests are expedited through all control points, unfortunately, this was not your experience and for that, we sincerely apologize. In light of your experience, we will be discussing the delays experienced with the relevant authorities to identify a solution that provides the wow experience that our guests have come to know and love. We would like the opportunity to investigate your feedback further. Please could you contact us at nicholas.watson@vipattractions.com. Thank you again for taking the time to share your feedback with us, we hope that despite your initial experience you will provide us with another opportunity to redeem ourselves.
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