Grand Canyon West Rim Flightseeing Tour with Optional Heli, Boat & Skywalk

There was a lot to see ! Plane was much faster option then doing a bus tour. guano point was amazing, and the skywalk was super cool

Unacceptable, Poor communication by this company! They left all of us from our flight hanging ! At the onset of this tour, we (approx 15 people) were told to Promptly be back at the terminal for our return flight at 11:30am. They repeated drilled this point. They also wrote it on all our paperwork to be sure we knew ! I mean they made a big deal of this. So, per instruction, Every single tour member finished their tours and self walk portions and returned to the terminal at 11:30. However, there was no plane, no pilots, no flight. And, NO one to ask. There was a counter, however, the woman there was quite intentionally avoiding all of us. I went to the counter two times and could never get her attention (neither could others). So, we all waited and waited and waited. Tried calling the company - No phone Service ! All of us tried - no one had service. Mind you - we were in the desert, no one will talk to us, we have no way back, no one to call and no way to find out what was happening. It was the worst feeling. Finally a flight arrived inbound, the pilots came in but didn't say a word about what happened. This trip cost a LOT of money ! How they can get away with not communicating to us when we felt stranded and helpless there is beyond me. All they had to do was Communicate with us, tell us so we could get food (after an early morning of hikes, etc we were starving), or go to the gift shop, something. Don't leave us hanging ! I would never use this company again. I would never trust this company. The sights were great, as expected, it's the grand canyon. The bus driver was great during our self walk stops, the helicopter ride was also good. I would just NEVER use this company to organize this. Happy to talk with viator or this company specifically if they would like.

The check in process was very easy. They scanned our pass, checked our weight, gave us wristbands for all our attractions. Well that’s what we thought. Upon arrival to skywalk they didn’t give us the correct wristband. My phone didn’t have service so I wasn’t able to pull the original booking email up with all that I paid for. Luckily our tour guide Cody let me use his phone. I called my wife who then looked for the email and sent a screenshot of it to Cody’s phone. I’m very thankful for him. The reps at the skywalk weren’t going to let us go without that information. After we finished the manager came and said that another group had the same problem after us. They said it would be a problem that they’ll have to fix with the plane company.

Possibly the best value excursion I have ever taken. Early morning pick up from our hotel, 45 minute bus ride, scenic fixed wing flight to the Canyon, helicopter down to the river, boat ride and a spectacular helicopter back up. Time to go on the skywalk and visit Eagle Point. I cannot emphasise just how thrilling this whole package is.

Guano point is an amazing view! Spend more time there than skywalk! Better views! Most importantly, take it a cooling neck wrap , water bottle & very comfy shoes for walking on rocky surfaces!!

The helicopter ride was amazing and the scenery was out of this world. The tour was well organised and not much waiting around

Treated like VIPs for the majority of the day, taken straight past the lengthy queue at the Skywalk to walk straight on.

Amazing views and experience. All the staff so friendly and helpful. All parts of the trip is worth the wait and certainly the experience

Easy pick up and flight to the canyon! Had around 3hours to explore on our own. Free shuttle was easy to check out the different points. Would recommend

This was a great tour. Small planes with friendly pilots. Made friends with the other passengers. Flew over the Hoover Dam on the way out so got some great pictures. Pick up from the hotel was on time. Papillon staff at the airfield were well organised and friendly. Did not manage to book the Heli and Boat package which would have been our 1st choice but enjoyed the Skywalk. Had plenty of time at each of the stops. Transportation between the different points was well organised. Whole day was a great experience. Well worth paying the extra to avoid hours on a coach.