Astroville Underground Tunnel Tour (in Air-Condition) of Downtown Houston

Hello Nicole, We want to make it clear to our future customers what our company is about, and what you are about.... Not only is our company number 1 ranked in Houston, but we are partnered with the Mayor Turner's Tourism Board, numerous non-profits including St. Lukes and the Michael E. DeBakey VA Medical Center, and with the sports community including the Astros, hence Astroville Tours.... As a proud Houston locally owned small-business, I can confidently say that our staff would NEVER "disparage" any of the local sports teams, players, or coaches, and that your first-hand account here is a false narrative, or in other words, a 100% lie. In addition, our tunnel tour ends four (4) blocks away from the starting spot, not 1.5 miles away. Downtown Houston is only about 1.5 miles wide so if your "claim" was true you would have ended up in another portion of the city. Our guide offered to walk you back to the starting spot or to direct you to a place to eat or somewhere else to visit. You however, wanted to take your visitors back to their hotel by the convention center. Our guide gave you clear directions how to arrive there. Furthermore, we want to note to our future clientele that our company has been trusted by numerous sky-rises and petroleum/energy corporations in Houston to not only show around their staff/residents in Downtown, but to successfully pitch their newcomers on why Houston is most innovative/culturally infused city in the state, if not all the United States. As such, we would NEVER "disparage" any of Houston's skyscrapers, high rises, or buildings. This is complete nonsense and another example of your false narrative, or in other words, a 100% lie. It seems that you must have had a personal problem with our guide on the day of your tour. We have further investigated this "review" with the other guests on tour and no one else had any complaints. On security cameras from our partners' buildings, you were seen on your phone and texting a majority of the tour (even from the beginning). It also shows you ignoring your group which consisted of your "in laws" and husband. Your condescending tone and complete lack of facts probably isn't even worth responding to, however our company is dependent on reviews and the trust of our visiting clientele. As such, we have decided to respond. We also encourage you to seek professional help with respect to honesty, humility, and respect which is what our company and the city of Houston take great pride in doing.

Hello Bruce, thank you so much for your review and supporting our small business during these trying times. As you can imagine the new strains of COVID have halted tourism all over again. Our tour guides love what they do and love showing Houston's uniqueness. We hope you enjoy your visit to Houston and have a safe trip back to Florida. Please feel free to reach out for any other recommendations of places to see and restaurants.

Hello Larry, we appreciate your kind words and will pass this awesome review to Vanessa. Please do not hesitate to reach out for more recommendations/suggestions if you are ever back in town.

Hello Sue, thank you so much for your review! We know there is LOTS to do in Houston and appreciate you supporting our small business. We are so happy to hear that you enjoyed your tunnel tour. Please do not hesitate to reach out for more recommendations/suggestions. Look forward to having you back on tour soon.

Hello Karen, we absolutely love having Houstonians on tour! So much to see and learn about our own city. Thank you for taking the time in leaving us this wonderful review. Please do not hesitate to reach out for more recommendations/suggestions. Look forward to having you back on tour soon.

Hello Leigh, thank you so much for visiting us in Houston! We really hope your son enjoyed this trip before starting school. I will make sure to pass on your kind words to Vanessa. Please do not hesitate to reach out for more recommendations/suggestions if you are ever back in town.

Hello Doreen, we appreciate your awesome review! We hope your family enjoyed their visit to our "Space City" and had a safe trip back home. Thank you for also sharing that you liked the photos taken by your tour guide. If you are ever back in town please do not hesitate to reach out for more recommendations/ suggestions.

Hello Rosie, Thank you for coming on tour and taking the time to write this review! We are so happy to hear that your group enjoyed the tunnel tour and look forward to having you back on tour. If you ever need any more recommendations of things to do or places to eat in Houston please reach out to us.

Hello Dwayne, Thank you for this awesome 5-star review! We agree that the tunnel system makes any visit to downtown super enjoyable...especially with our heat and humidity. We hope your sister had a safe trip back home and look forward to having you back on tour. If you ever need any Houston recommendations please reach out to us.

Hello Dawn, Thank you for coming on tour on 6/16/21 with your family and again on 6/25/21 with your friends visiting from Florida. We are glad to have spoken with you in person during your last tour and cleared-up any confusion that we end 5 blocks away from our starting spot. The reason the tour ends on Main St. and Texas Ave. (like mentioned on our listing) is because all the restaurants and hotels are closer to the ending spot than the starting spot. Our tour guides are very well trained in giving clear and direct directions. Your tour guide, Vanessa, had walked a part of your group down to a food hall shown during the tour. While your party told the tour guide you were fine to walk straight down to the meeting spot. Had anyone in the group asked to be walked back to the starting spot your tour guide would have been more than happy to. As mentioned during the tour, our starting and ending spots have changed several times due to the pandemic (COVID-19 has led many restaurants to close their doors permanently). Your review highly impacts how potential guests view us online. We would appreciate it if you could find it in your heart to modify your low rated review. Astroville Tours is the only non-franchised small business that runs tunnel tours in Houston and as you can imagine we were severely impacted by the pandemic. Please reach out to us by email if you have any more questions or concerns at astrovilletours@gmail.com