Skip the Line: Florence Accademia Gallery Tickets

Dear Jette_m, we are sorry that you have not appreciated the service you have booked but let us expand on the point stressed in your review. The service of pre-booking that we provide ensures to skip the unbooked line (the general admission line), which may last hours and above all, doesn't guarantee to find a ticket available. Unfortunately, despite our reservation the admission to the museums may be subject to delays due to security reasons, mainly during this particular period of pandemic (security control at the entrance, maximum number of people simultaneously admitted inside the museum, temperature check). The line that you found was only due to the security reasons written above, which responsibility is obviously not attributable to our Company and regard all visitors, even those as you, who already have the entrance ticket in their hands. Hoping that the above clarifications would meet your understanding, Thank you and best regards

Dear LLA, many thanks for your kind review! We are really happy to see that you appreciated our service of Skip the Line: Florence Accademia Gallery Tickets. If you want to visit one of the most famous museums in the world without wasting your time waiting in line for hours this is the best way to do it! We hope to welcome you again on other of our activities, there's so much more to see and experience! Best regards

Dear Lukas_Ritzel, first of all we want to thank you for sharing with us your experience! Your satisfaction is the best reward for all our efforts in trying to give to our customers the best service possible. We will be very glad to welcome you again in one of our tours in the future! Our Best Regards

Dear Elizabeth_S, many thanks for your kind feedback! We are happy to hear that our Accademia Gallery skip the line tickets met your expectations! We really hope to meet you again in the future to show you other wonders of our wonderful city and Country! Our best regards

Dear neda_m, Thank you so much for your excellent review! We are happy to hear that you enjoyed your time in Florence and that you have appreciated our service :) We really hope to have the chance to to meet you again in the future to show you other wonders of our Country. Our best regards

Dear Phoebe_F, we are always open to criticism, when they are constructive. However this is not the case. If you check our cancellation policy you will see that it is flexible: you can cancel up to 24 hours before the experience start date. The tour you booked started at 9:15 am. Our assistant has waited for you at the meeting point, after having bought the tickets, until 9:40 am. Moreover, while we were waiting for you, our team also tried to call you at the phone many times, as you were not arriving. When you asked us to cancel it was 1:10 pm, 4 hours later the starting time. Our assistants at the meeting points and the team in the office, are always available to help our customers if they get lost, to wait for them if they are late, to call them when they are not showing up. In this case we had already bought the tickets for you and you can understand that no one else could have been able to refund your reservation. We are sorry for what happened but we hope you to understand the situation. Our best regards, Caf Tour & Travel

Dear Sirs, thank you for taking the time to write a review and after having looked into your points let us clarify that you didn’t find a long line, as the entrance to the museums is restricted to a smaller number of visitors with limited places due to the covid emergency measures. This is to respect the social distance and to avoid the crowd of people inside and outside the museum. Because of it, without the reservation made in advance you would have run the risk of not finding the place at the wished time. Our assistant is at the meeting point earlier than the starting time for doing the check in and to provide the tickets and since you didn’t give us more details about the date and time you showed up at the museum, it’s difficult for us to investigate further. The price you have paid, it's in line with the market for such kind of service including not only the tickets but the reservation made in advance and the assistance outside the reserved entrance to avoid any waste of time on site. Thank you for your understanding Best regards