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Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off

star-4.5154 Reviews
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Cancun, Mexico
Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off
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Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off
Tripadvisor Travelers’ Choice honors select accommodations, attractions and restaurants that consistently demonstrate a commitment to hospitality excellence.
Underground Expedition
Xplor Park
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From $159.99

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more

Overview

Satisfy an appetite for adventure on a full-day tour of the exhilarating Xplor Adventure Park from Cancun. Splash into the cool water of subterranean rivers; paddle through atmospheric caves filled with stalactites; glide over the jungle canopy on a high-velocity zip line; and drive an amphibious vehicle on exciting off-road trails. Feast upon an all-you-can-eat buffet of flavorsome and fulfilling dishes while sipping refreshing beverages from an open bar. On this all-inclusive tour, hotel transport, entrance fees and lunch are all completely covered.
  • Full-day admission ticket to Xplor Adventure Park
  • Fly over the jungle canopy on multiple ziplines, and take a thrilling drop into caverns or a natural sinkhole
  • Marvel at ancient rock formations while rafting or swimming through underground rivers
  • Steer an amphibious vehicle through the jungle, on bridges and into caves
  • Enjoy a hearty buffet lunch featuring healthy fare
  • Pickup and drop-off from most Cancun hotels included

Why Travelers Choose This Tour

This is a hassle-free way to get to and enjoy this outdoor adventure park 50 miles (80 km) from Cancun.
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From $159.99

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All-you-can-eat buffet lunch
Beverages
Use of lockers
Hotel pickup and drop-off
Hamlet, harness, kayak and paddles. Depending of the activity and risk
Dressing rooms, restrooms
Priority Access: You can have your admission bracelets on the bus on your way to the park.
Gratuities
Photos are available for purchase.
Souvenirs (Available to purchase)

Departure Point

Traveler pickup is offered
We would like to make it comfortable for you. We will pick you up at your hotel. During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup.
If you selected an option with transportation, you must contact Grupo Xcaret at least 24 hours before your activity date to confirm your reservation and arrange transportation
Upon pickup, please present your printed voucher(s) and photo ID in exchange for your activity.

Redemption Instructions:

*IMPORTANT:
As a preventive measure, before boarding the bus or accessing each Park, we will take the temperature by using a digital remote device to every visitor, guest, and staff member.
In case your temperature exceeds the 100.4 F (38 C), or if there were symptoms such as cough, throat sore, runny nose, and/or red eyes, the Park's staff reserves the right to allow boarding or accessing to our facilities.

- If you have purchased an option with transportation, in order to confirm your transportation service please contact Grupo Xcaret at least 24 hours prior to the visit to the park.
- If you have booked an option with transportation within less than 24 hours prior to the visit to the park you must contact Grupo Xcaret immediately.
- Upon your pickup, you must show your photo ID and your printed or digital voucher when boarding the bus.
- To access the park you must go to the ticket office and present your photo ID and your printed or digital voucher.
- The Voucher schedule is informative.
- The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
- Tours and days of operation are subject to availability and changes.

Departure Time

7:00 AM
Depart from your Cancun hotel and relax during the 45-minute journey to Xplor Adventure Park in an air-conditioned minivan. Feel your pulse race as you head straight for the exhilarating zip line courses suspended over the rainforest canopy; soar over stunning scenery at a height of 150 feet (30 meters) at high velocity. Gasp as the zip line descends into the subterranean depths of an underground cave, speeding through crevices and grottoes. Make a splash on the second zip line, which concludes by dropping you into a sparkling cenote. 

Next, drive into the lush vegetation of the jungle on a state-of-the-art amphibious vehicle. Traverse off-road trails, rocky riverbeds and suspended bridges on a 3-mile (5-km) circuit as you explore the fascinating flora and fauna of the jungle.  

Then, descend to the depths of the earth to explore secretive subterranean chambers on a raft; using your hands as paddles, enjoy a gentle journey past sharp stalactites and stalagmites through caverns before jumping into the water for a swim. 

Freshen up in the park’s fabulous facilities then feast upon a buffet lunch of local and international specialties; enjoy fresh and healthy food inspired by local ingredients and customs. Relax in a tree-harbored hammock after lunch then return to your air-conditioned minivan to enjoy the journey back to your hotel in Cancun.
Itinerary
Stop At:  
Xplor Park by Xcaret
Xplor Explore the dimensions of the adventure park and its natural beauty: Fly through the air and speed down ziplines ranging from 26 to 148 feet (8 to 45 meters) in height, then land in the crystal-clear waters of the cenotes where you can climb suspension bridges. Drive an all-terrain amphibious vehicle through jungle trails and fascinating caves where you’ll marvel at the extraordinary rock formations. Paddle a raft through underwater caves and discover fascinating grottos. Swim along the river between stalactites and stalagmites in this spectacular underground world. Trained staff are on hand to ensure your safety at all times, and all equipment (including lifejacket and helmet) are included. Your admission includes an all-you-can-eat buffet (go as many times as you wish during the day), unlimited fruit-flavored drinks and hot chocolate when you get out of both rivers. Also with roundtrip transportation to your hotel
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Duration: 6 hours 
Admission Ticket Included
Stop At:  
Xplor
Two circuits of seven zip lines Amphibious Vehicles, River Swim, Hammock Splash. Spelunking hike.
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Duration: 4 hours 
Admission Ticket Included
Stop At:  
Xplor
Food & Beverages: Buffet with vegetarian options available Unlimited non-alcoholic beverages
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Duration: 1 minute
Admission Ticket Included
Stop At:  
Xplor
Rest Areas: Hammocks, Free Wifi, Lockers
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Duration: 30 minutes
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • We do not recommend this park for children younger than 6 years old
  • Children under 5 receive the child price and activities are restricted.
  • The minimum age to drive the amphibious vehicles is 18, and all drivers must have a valid driver's license
  • It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 (136 kg); maximum waist width is 51 inches (130 cm) and leg width 27 inches (68 cm)
  • Wear or bring shoes and clothes that can get wet, and bring a change of dry clothes that you can keep in the on-site lockers; please use chemical-free insect repellent.
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • Travelers should have a moderate physical fitness level
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Tours and days of operation are subject to availability and changes.
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.
Q:
What is the policy on sanitization during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.
Q:
What is the social distancing policy during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xplor Adventure Park with Hotel Pick up and Drop Off.

Traveler Photos

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Reviews

4.5
star-4.5
154 Reviews
5 stars
113
4 stars
21
3 stars
8
2 stars
3
1 star
9

Reviews by Viator travelers

Showing 1-10 of 154 reviews
star-5
You definitely should try 😉
Elya_M
, Aug 2021
The best customer service! We really enjoyed it! The best experience we ever had! Thank you so much for everything!
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star-5
Great Park! Amazing tour guide. I highly recommend it very clean and organized.
Lorenna_d
, Aug 2021
We loved it! Great tour guide, very punctual, clean bus, the park was amazing we all had a great time!! Highly recommend it!
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1 traveler found this review helpful
star-1
Missed bus
TravisRay_D
, Aug 2021
Don’t be 5 minutes late, they will leave you!! Our bell hop said they didn’t even call out names. No refund either!!
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1 traveler found this review helpful
star-5
adventurous
Krystal
, Aug 2021
This place is awesome! We had a great time zip lining, sliding, rafting, and eating. Wear your swimsuit for the day with waterproof shoes, and have a waterproof bag for your cell phone. Facilities were kept clean. Lockers are provided. They have thought of everything you will need, just show up for the fun. We will do this excursion again.
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1 traveler found this review helpful
star-5
Xplor
u2rokay
, Aug 2021
Our favorite was the underground rafting & swim - we did the short routes first and then the long routes.
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1 traveler found this review helpful
star-4
Great Experience
tvankout
, Jul 2021
Great time! Loved driving the ATVs, swimming in the caves & the hammock swings. Food was good as well! We did the zip lines and enjoyed, but be prepared to walk and climb climb stairs. Expect to spend the entire day. Traffic was bad going to and from and sis take 2 hours each way to travel. It is a great time.
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2 travelers found this review helpful
star-1
Beware!
Ciara_W
, Jun 2021
This was one of the worst experiences that we have ever paid for. My son has special needs so we called ahead. We were reassured that he would be accommodated. He got into the park, passed by dozens of employees in his wheelchair that said nothing and got in line for the ziplines. We were informed not only could he not Zipline but we had to leave the park immediately. We also had to provide our own transportation back to the hotel after arriving on the tour bus we paid for. It was an $80 cab ride. We called ahead of time to make sure my son could be accommodated. They said, " No problem, lady. We accommodate all people." This was a lie. They were rude and made my son cry as he left the park We were a party of 11 and were only offered refunds for my son and one other person to accommodate him home. This held everyone up for over an hour. We were told the park would be at limited capacity at approximately 60%> This was a lie. We were there from 930 until 5pm and all we did was wait in line. We didn't even get to 3 of the activities after being promised there would be plenty of time to do everything. The park holds 2400 people and there were 2100 in attendance. We bought the picture package and were told that we would have 400 to one thousand photos of us. This was a lie. One person in our party for 26 photos taken. There was nothing "priority" about this experience. They take your money, lie to get more money and then discriminate against people with special needs. They are rude and heartless.
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1 traveler found this review helpful
star-5
So funnnn!!!!!
Lorna_D
, May 2021
The park was amazing! Although there was is about 4 activities, you’re really going exhaust all your energy getting through them! Everyone was so helpful! I loved it here!
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3 travelers found this review helpful
star-5
Love it
Jane_S
, May 2021
I recommend this excursion. My husband and I had a great time. Everything is very safe there. The food and drinks are included. The alcoholic drinks are not included.the food was great. There is a smoothie area that is included with the ticket. I was afraid to do the ziplinning and it was so much fun. The photo package are worth buying. They have a system that takes the photos automatically. It was a little expensive but worth every penny.
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1 traveler found this review helpful
star-3
Not worth the money and if it had been busy it would have awful!
Guy_M
, May 2021
Great for kids . Very tame for adults. Surprisingly the food was considerably better than I could have imagined. The under ground swim was the best bit for me as it was incredible beautiful and I have never seen anything quite like it .
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2 travelers found this review helpful

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