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Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

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Cancun, Mexico

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Free Cancellation
up to 24 hours in advance
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icon9 to 10 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Explore Xel-Ha Park, the Riviera Maya's stunning natural aquarium, on this all-day trip from Cancun. Relax on Xel Ha's hidden beach, swim in cenotes and lagoons, go snorkeling, and spelunk in caves. Watch out for wildlife like angelfish and iguanas. Xel-Ha is all-inclusive, so enjoy Mayan cuisine, seafood and burgers with your admission. This tour is family-friendly and includes round-trip transportation to Xel-Ha from Cancun.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Discover caves, cenotes, a hanging bridge and a hidden beach
  • Snorkel and swim in a turquoise-colored lagoon and spot colorful angelfish
  • Float down a river in an inner tube and jump off a cliff into the water below
  • Entrance fee, locker use, towels, snorkel gear, unlimited food and beverages included
  • Pickup and drop-off from most Cancun hotels included
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Hotel pickup and drop-off
All-you-can-eat buffet
Beverages
Access to showers, lockers and towels
Use of snorkel equipment and inner tubes
Life vests
Use of lounge chairs, hammocks and rest areas
Priority Access: You can have your admission bracelets on the bus on your way to the park.
Gratuities
Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
Souvenirs (Available to purchase)
Photos (Available to purchase)

Departure Point

Traveler pickup is offered

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
7/1/2020 - 12/31/2021
Monday - Sunday:07:00 AM - 06:00 PM
Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery. 

After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring. 

Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive. 

Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach. 

Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you. 

Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay. 

At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.
Itinerary
Stop At:  
Xel-Ha Park by Xcaret
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.
Duration: 12 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Duration: 5 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Duration: 3 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Duration: 2 minutes
Admission Ticket Included
Stop At:  
Xel-Há Park
Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
Duration: 30 minutes
Admission Ticket Not Included
Stop At:  
Xel-Há Park
All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Most travelers can participate
  • Tours and days of operation are subject to availability and changes.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the policy on sanitization during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the social distancing policy during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.

Traveler Photos

Traveler Tips


  • "We were able to negotiate those costs and that is the only way to get photos of that experience as cameras of any kind are not allowed." See review
  • "The park itself is amazing and I highly recommend you do a full tour of the park and not just stay to a designated area" See review

Reviews

4.5
star-4.5
145 Reviews
Reviews by Viator travelers
Showing 1-10 of 145 reviews
star-5
Put it on your bucket list.
balubhog
, Jan 2020
Well organized Tour Company. The place itself- XEL HA- was excellent. Nature at its best. All the activities were well organized.
HelpfulHelpful1 traveler found this review helpful
star-5
Great day
352justinw
, Sep 2019
This tour is fantastic. Xel-Ha is a great place. There’s a area for kids. The water and staff were great. We did the manatee and dolphin interactions. It was information and fun. The snorkeling was great. The food great also
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star-3
Great water but very disorganized.
Sightseer68267797967
, Jan 2019
Nice place. Getting there was a hassle after being moved from bus to bus. Then once we get there we were called out for not paying for the Tulum ruins and dropped off early. Food was ok, drinks were ok. Overall not bad, just better customer service.
HelpfulHelpful
star-4
Great family experience, but be prepared for the additional charges
rettr2017
, Dec 2018
The trip to Xel-Ha was long 1.5hrs on a bus full of people (no bathrooms). On the bus we we told or at least understood that everything was included except for the dolphin encounter, but turns out half of the activities cost additional money. We paid for the photo experience which we felt was worth it and they gave us discounts on the dolphin experience and the bike zip-line. It is Mexico so you can negotiate the cost. All of the paid experiences were super fun. We found out after the dolphin experience that our photo package did not include the dolphin photos. We were able to negotiate those costs and that is the only way to get photos of that experience as cameras of any kind are not allowed. The food was also great for buffets in Mexico. Our family would definitely do this again but I wish I had a better idea of what everything was going to cost up front. The dolphin experience cost us $50 per person, $40 per person for the bike zipe-line, and $150 for the photo package which is based on the number of people not the number of photos. The dolphin photo package ranged from $238 to $350 but we paid $150 for the smallest package. All animal experiences cost additional money but the snorkeling, water slides, lazy river, cenotes, cliff jumping, and ropes courses are free and I am sure I am missing things. Good luck and enjoy!
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star-5
Fun!
rjvb424
, Jul 2018
So much thigs to do and very relaxing! Worth of going!! Definitely will be back next mexico vacation!
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star-4
Definitely not the cheapest place to...
Shane P
, Apr 2018
Definitely not the cheapest place to go with a family. In terms of value for money it wasn't quite there when I compare similar things we've done as a family in other places/countries and you have to pay more for extras to get full experience but I'm very happy with did this and had a great time. The park itself is amazing and I highly recommend you do a full tour of the park and not just stay to a designated area
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star-5
Amazing relaxing tour and lots of fun...
Rakesh
, Jan 2018
Amazing relaxing tour and lots of fun activities,don't forget to visit lighthouse.
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star-3
Xel-ha was fun but the trip down there...
Xina S
, Nov 2017
Xel-ha was fun but the trip down there and back was aweful.
HelpfulHelpful
star-5
A pretty good park. It is like a...
doobi.x
, Aug 2017
A pretty good park. It is like a huge jungle around a lake. The lockers and towels are free to use. There are a few different restaurants, all buffet style, with alcoholic and non-alcoholic drinks all included. The activities included snorkeling, cliff jumping, tubing, zip-lining, a really tall water slide shaped like a lighthouse, and some caves/cenotes to check out. The shuttle picked us up from our hotel at 7:30am, arrived at the park around 9:30am, and took us back to the hotel at 6pm. There are a ton of other activities that can be scheduled but cost extra pretty expensive. These include walking with dolphins, swimming with dolphins, stingray encounters, swimming with manatees, zip-biking, riding a speedboat, etc. I didn't book any of these extras. Tip: USE BUG SPRAY. I got a ton of mosquito bites from this park, so many that it looks like I have the chickenpox.
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star-5
This was an amazing trip to take...
Simon B
, Aug 2017
This was an amazing trip to take, there is a lot to fit into one day but we managed to spend time snorkelling in the huge lagoon where we saw lots of different varieties of fish. Our daughter then did the dolphin experience, which was magical, and a must for anyone who hasn't done this before. Be warned though, the photo packages for the dolphins are very good, but also very expensive so make sure you take extra money if you want these. We then went on the Adrenalina speedboat which was absolutely wild, great fun, and a must for all thrill seekers, The day was rounded off with a relaxing float down the lazy river where we passed cliff jumping and zip lines. Lockers, showers and towels are all provided and the food and drink is plentiful and pretty good. Overall this trip was excellent value for money.
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Product code: 6140CUNXEL

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