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Whale Shark Life Experience from Cancun and Riviera Maya (lunch included)

star-22 Reviews
Punta Sam, Mexico
Whale Shark Life Experience from Cancun and Riviera Maya (lunch included)

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon7 hours  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds


Enjoy a close encounter with the Yucatan Peninsula’s native whale sharks on this full-day, small-group tour. Benefit from your guide’s tracking expertise to locate the gentle giants, then dive in for a supervised swim alongside them. Afterwards, head to Isla Mujeres for lunch, plus a sunbathe and swim on the idyllic Playa Norte.
  • Swap the mainland crowds for this Caribbean Sea cruise
  • Enjoy a close encounter with Mexico’s native whale sharks
  • Savor a complimentary lunch on Isla Mujeres
  • Small-group tour size ensures an intimate experience
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Use of Snorkeling equipment
Bottled water
Continuos search of the Whale shark
Air-conditioned vehicle
federal tax port 15 usd per person
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Punta Sam ferry terminal , Punta Sam, Quintana Roo, Mexico

The season starts from May 17 to September 17, the departure is at Marina Punta Sam at 8:00 am. To go to Punta Sam you can take a bus from the city center (look for Route 8) or a taxi from the Hotel Zone.

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Please arrive 35 minutes before your selected start time for pickup. Your operator can coordinate exact time and location.

This activity will end right where it started.If your hotel is not listed please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time of your pickup. We ask you to indicate the hotel where you are staying in the special requirements box and also with your email. This service has only one schedule, between 6:00 am to 7:00 am. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message. It is important to mention that this service is only bookable for Tuesday, Thursday and Saturdays. You will receive confirmation at the time of booking, unless you reserve 7 days or less before the trip. In that case you will receive confirmation within 48 hours, provided there is availability To organize the tour, a minimum number of passengers is necessary. It is possible that the tour is canceled after confirmation if there is not a sufficient number of passengers. In the event that this happens, you will be offered the option to make the excursion on another date or you will be refunded the full amount. Please put Cancun if your hotel is in hotel zone of Cancun, Playa mujeres, downtown and Riviera Cancun, If you are in Puerto Morelos, Playa del Carmen, Puerto Aventuras and Xpuha please put riviera Maya, and if your hotel is at Akumal or Tulum please put from Tulum.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY Top Travel Connection Tour Operator
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during Whale Shark Life Experience from Cancun and Riviera Maya (lunch included)?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Whale Shark Life Experience from Cancun and Riviera Maya (lunch included).
What is the policy on sanitization during Whale Shark Life Experience from Cancun and Riviera Maya (lunch included)?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Whale Shark Life Experience from Cancun and Riviera Maya (lunch included).
What is the social distancing policy during Whale Shark Life Experience from Cancun and Riviera Maya (lunch included)?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Whale Shark Life Experience from Cancun and Riviera Maya (lunch included).
What measures are being taken to ensure staff health & safety during Whale Shark Life Experience from Cancun and Riviera Maya (lunch included)?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Whale Shark Life Experience from Cancun and Riviera Maya (lunch included).


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Reviews by Viator travelers

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, Sep 2021
Our group of 6 was picked up before 5 am, which was fine as we expected to be back to the resort about 1230. We stopped at a few other hotels, each time waiting over 10 minutes for other passengers to board. After 30 minutes of driving, we pulled over to pick up a guide that explained we would head to the dock, he would get our tickets, we would be given a continental breakfast on the boat with fruit and muffins. We made it to the dock around 8 and boarded the Lizbeth II, with captian and first mate both named Oscar. There may have been 11 passengers on the boat, half English speaking, half Spanish. Oscar told is the whales were a 50 minute ride away and we were off. About 10 minutes later, we pulled up to an island and docked. Oscar did some yelling in Spanish, and after 15 minutes sitting on the boat, I asked another passenger that spoke Spanish why we were waiting. He was unsure, but we found out the boat needed gas and we were waiting for the gas station to open. After nearly an hour (and no explanation as to why the boat wasn't fueled prior to our $200 per person trip), we were again headed for whale sharks. No breakfast offered, we arrived to an area with probably 20 other boats. He yelled at us to get ready (with snorkel gear), and shouted GO, pushing us off the back of the boat if we weren't quick enough when he had circled close to the sharks. First mate Oscar was helpful directing us once in the water, but some advance direction would have been useful. We each got 2 turns, and Oscar offered us a third, which no one took him up on. The whale sharks were pretty amazing to snorkel with, and I also got to see a jellyfish. Oscar told us we were headed for an island, where he told us to get off the boat and lunch would be ready in 20 minutes. "Lunch" was a few tortilla chips, shrimp salsa, and a small apple portion, along with a beer. He stopped the boat and turned it off and on multiple times on the way back, also stopping to chat with another boat captain we passed on the way. We arrived back at our hotel at 430 pm, nearly missing our covid test appointment as we were supposed to be back around 1230. With a bit of communication this tour could have been better, but I absolutely do not recommend this tour...pick a different company for a better experience.
, Aug 2021
I have a lot to say about this tour, let me give you the positives first. Great communication with tour operators. They literally put you in front of the whale sharks, you will definitely be in very close proximity. Now the bad, they said the y would give us fruit and juice on the boat for breakfast, none was offered. They failed to gas the boat up and we sat in front of a gas pump for 40 minutes ( because it didn’t open unti 9am) the captain (Oscar) gave no explanation of what was happening. He got off our boat and went to visit another boat. After about 20 minutes we all got off the boat and enjoyed a few minutes in the small lagoon we were next to because we were hot and a little irritated. Once we finally got to where the whale sharks were the captain just started yelling at people to go,go,go. No one knew what to do or what was expected of them. But we all did get to see the whale sharks. I feel the time we were stuck waiting for gas the captain could have given us a quick briefing on what would be happening once we got to the snorkeling area. A little communication on his part would have made everything 100% better. After the very frustrating snorkeling experience we went to the Isla Mujeres when he told everyone to swim for 20 minutes and he would get lunch ready. Lunch consisted of 6 tortilla chips some shrimp ceviche and a slice of apple that we ate off a boat cushion I While standing in the water. I was away from my resort for 11 hours and almost missed my COVID test at 4:45, we should have been back by 2, 3 at the very latest. In conclusion, would I do it again knowing now what I didn’t know then, yes. It was a once in a lifetime experience. Will I ever do it again? Absolutely not with that captain. So beware if you are on a boat named Lizabeth I with captain Oscar and it is way more than a 1/2 day experience.
icon Response from Host , Aug 2021
Dear Tiffany, we appreciate your sincere comment, as this helps us to improve the service we offer to our visitors, we sincerely regret that these circumstances have left you with a bad impression of the tour. We will work hard to strengthen our areas of opportunity in order to provide a quality service to our visitors. Our most sincere thanks.

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