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Viator Exclusive: Chichen Itza on your own and Welcome Suite

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Cancun, Mexico

COVID-19: Check local travel restrictions and learn what we're doing to help keep you safe and your plans flexible. Learn more.

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Free Cancellation
up to 24 hours in advance
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icon10 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
More questions?
(888) 651-9785

Overview

Enjoy transport to Chichen Itza, a welcome suite in the Mayaland Resort and use of the resort’s facilities with this Viator Exclusive, available nowhere else! Travel to and from the UNESCO site by air-conditioned Mercedes Benz van. Upon arrival, a guide assists you in purchasing admission to Chichen Itza (own expense) and escorts you through a private entrance, allowing you to bypass the crowds waiting in line. Enter and leave the archaeological zone as you like, relax in the welcome suite and make use of Mayaland’s amenities. Bonus: a booklet of discounts included!
  • Enjoy transport to Chichen Itza, an on-site welcome suite and use of Mayaland Resort amenities — a Viator Exclusive
  • Experience a comfortable ride aboard an air-conditioned Mercedes Benz van
  • Sail past long lines at Chichen Itza and explore the site at your own pace (admission not included)
  • Rest and sip cool drinks in the hospitality suite, located in the resort
  • Enjoy Mayaland’s pools, towels, lounge chairs, botanical gardens.
  • Receive a booklet with special discounts to restaurants, bars, stores and activities to use at Mayaland
  • Pickup and drop-off from most Cancun hotels included

Why Travelers Choose This Tour

Explore Chichen Itza at your leisure with full access to a private resort and bonus discount booklet.
Saved to wishlist!
Roundtrip semi-private Mercedes Benz transportation
Time to explore the temples on your own
Free use of all of Mayaland Resort facilities: Swimming pools, towels, lounge chairs, Botanical Gardens.
Exclusive access to a Hospitality Suite
Booklet of special discounts to restaurants, bars, stores, SPA, Horseback rides and more!
Access to Chichen Itza through a privileged entrance
Entrance fee to Chichén Itzá (payment only in pesos)
Gratuities
Meals and other beverages
Bilingual guide

Departure Point

Traveler pickup is offered
Tour departs from most Cancun and Playa del Carmen hotels (Pick-up between 7:00 AM and 8:00 AM depending on your hotel). No service pick-up for hotels at downtown:
• For passengers staying at hotels located in the downtown of Cancun, the meeting point will be at the Bonampak Hotel.
• For passengers staying at hotels located in the downtown of Playa del Carmen or in its surroundings, the meeting point will be at The Reef Coco Beach, The Reef Playacar or The Reef 28.

You must contact the local service provider to verify your exact pick-up time.

Departure Time

7:00 AM
  • Confirmation will be received at time of booking
  • Please wear light, comfortable clothing and walking/hiking shoes. Bring your sunglasses, hat, bathing suit, biodegradable sun block, extra money for personal expanses and a camera
  • Note: The tickets to Chichen Itza are not included. You will purchase this upon arrival and be directed to the hospitality suite afterwards
  • Admission fee into the archaeological site is NOT included, and will be payable upon entrance. This is governed by the local municipality and our Tour providers have no control over this.
  • Not wheelchair accessible
  • No service pick-up for hotels at downtown, the pick up time at the meeting point will be notified at the moment of confirming the service.
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 16 travelers
  • OPERATED BY Mayaland Adventures

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Viator Exclusive: Chichen Itza on your own and Welcome Suite ?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Viator Exclusive: Chichen Itza on your own and Welcome Suite .
Q:
What is the policy on sanitization during Viator Exclusive: Chichen Itza on your own and Welcome Suite ?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Viator Exclusive: Chichen Itza on your own and Welcome Suite .
Q:
What is the social distancing policy during Viator Exclusive: Chichen Itza on your own and Welcome Suite ?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Viator Exclusive: Chichen Itza on your own and Welcome Suite .
Q:
What measures are being taken to ensure staff health & safety during Viator Exclusive: Chichen Itza on your own and Welcome Suite ?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Viator Exclusive: Chichen Itza on your own and Welcome Suite .
Q:
What is the maximum group size during Viator Exclusive: Chichen Itza on your own and Welcome Suite ?
A:
This activity will have a maximum of 16 travelers.

See all safety measures taken by Viator Exclusive: Chichen Itza on your own and Welcome Suite .

Traveler Photos

Traveler Tips


  • "He was a bit tedious and it was nice to ditch him at the entrance." See review
  • "Excellent option for those who have trouble keeping up with a tour guide or who don't want to hear too much explanation." See review
  • "This was a great option for those who want more time at Chichen Itza to explore on your own without a guide." See review

Reviews

4.0
star-4
64 Reviews
Reviews by Viator travelers
Showing 1-10 of 64 reviews
star-5
Convenient and well-priced transport, freedom to explore or add on
JJS
, Feb 2020
This was exactly what we were looking for: transportation and freedom/options. We researched ways to get to Chichen Itza ourselves by ADO bus and it was about the same price as this tour. Way better decision to do this because convenient and faster (2.5 hours versus 3.5 hours). Also no lines when we arrived in Chichen. Pick up was on time and convenient at 7:20AM and we arrived around 10AM. We liked the short bit of history (~10 min) our guide Juan Carlos gave on the bus. This package only pays for transport and Mayaland entrance. You pay for the tickets yourself (bring pesos). But you can choose to add a guided tour, lunch and cenote. Or do an independent morning/afternoon yourself and be picked up in afternoon. Since we liked Juan Carlos, we decided to add his guided explanation to this package last minute. Glad we did because he took us around 4 sites, including the main temple and ballcourt and was very knowledgeable. Then he gave us free time to explore. We skipped the lunch so we had 2.5 hours to explore the rest of the sites (around 30 total) ourselves. Since we were pretty satisfied with what we saw by 1:30, we decided to add and join the cenote too. BEST DECISION and one of best part of our vacation. The cenote is called Tsukan and it was incredible. So clear and refreshing, beautiful, 60m deep, life vests included in price. We went to a smaller, shallow cenote on another tour the day before and Tsukan was incomparably better. Overall, this was exactly what we wanted. It was convenient, comfortable transport and customizable. There is no pressure to add anything and the add-ons were very reasonably priced too. We're really glad we went with this option instead of going by ourselves on public transport. A great option for those that value time, independence, and choices.
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star-5
Amazing customer service!!!
xploremore1981
, Dec 2019
I really appreciated the customer service I experienced on this tour! I had a flight change which had me land in Cancun Airport the morning of the tour (vs. the day before). The tour folks were able to route me to a different meeting location that was very near the airport. It was perfect. I also appreciated the welcome suite where I could charge my phone and rest a bit before walking to Chichen Itza which was nearby. The bungalow area where the suite is located is fantastic! And finally, when it was time to return to Cancun, they were able to route me directly to my hostel location in downtown Cancun. All in all, a really great experience that took care of my transportation needs for the entire day!
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star-5
As described
DrJM07
, Jul 2019
This place is amazing! Tour was as described. Driver and guide were kind and knowledgeable. Recommend if you want a self guided experience.
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star-1
Never showed up!!
Brea B
, Jun 2018
I booked this 3 weeks in advance for my parents and I. They never showed up. And no one answered when the hotel staff tried to call them. So a total waste of money!
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star-5
Excellent option for those who have...
Allen H
, May 2018
Excellent option for those who have trouble keeping up with a tour guide or who don't want to hear too much explanation. You will likely be driven with a few other tour-guide customers the van has max seats for 12 people but left to your own in the Mayaland Hotel upon arrival. We had to ask the guide where to buy tickets/entrance was but afterwards it was just us! Perfect as we love to stroll and walk around.
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star-4
Long drive but very timely pickup...
roses_22
, Mar 2018
Long drive but very timely pickup. Once we got to Mayaland we were met by a hotel rep who helped secure our tickets. Wish we would’ve known cash only for tickets but there was an ATM. We enjoyed touring the Chichen Itza without a tour guide because we have kids who would not have liked it.
HelpfulHelpful
star-4
This was a great option for those...
steve.hatch
, Mar 2018
This was a great option for those who want more time at Chichen Itza to explore on your own without a guide. On a previous tour I only had an hour to see much of the site as too much time was spent with a large group eating lunch and visiting a cenote. My main complaint is that there was inadequate explanation at the Mayaland Hotel on what we had access to at their facility cenote, pool, towels, etc. This did not really matter too much as we were more interested in spending time inside Chichen Itza.
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star-4
It was a wonderful time. We had the...
Jennifer W
, Dec 2017
It was a wonderful time. We had the ability to add on the Cenote! Do it. I am glad we didn't have the guide. He was a bit tedious and it was nice to ditch him at the entrance. This is well worth the price.
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star-5
After an on time pick up at our...
varuum22
, Nov 2017
After an on time pick up at our hotel we were off for a great day. we were greeted at the entrance of the Mayaland Hotel and promptly explained about the hospitality suite and how to enter the myan site. No huge sales pitch like I expected. We were offered the buffet for about 15 per person but chose to skip it. To enter the site it cost 240 pesos or 16 USD per person to get in so factor that into your price. The ruins were wonderful. Being able to explore on our own was a plus. There is so much information on the web and in the brochures found all over the area that we didnt need a guide. we were given a map and allowed to go at our own pace. When we were finished we went back to the hotel and lounged around the pool and watched the iguanas hang out. The only down side to the entire trip was all of the souvenir vendors. You cant walk 5 feet without someone asking you to buy the same trinkets but that seems to be the theme of the tourist areas. All of the vendors were lining the perimeter and trails for the site so you could walk freely through the area without tripping over them.
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star-1
Chichen Itza is an amazing place...
Michael A
, Nov 2017
Chichen Itza is an amazing place, but I actually would not recommend this tour Firstly the organisation was terribly confusing with regard to times and meeting points. We completely missed the Cenote Xtoloc, partly because we ran out of time, and partly because we ended up confused as to whether or not it was even included in our tour! The souvenir sell started on the bus, as did the offer of a cheaper 'private tour' by the tour guide. We also were not offered a discount booklet 'with special discounts to restaurants, bars, stores and activities to use at Mayaland'. We didn't really have time to enjoy the Welcome suite, which in any case was again confusing to find and access. Basically it consisted of a water dispenser, a towel and access to a nice pool. Not sure where the botanical gardens even were. Lunch was OK but expensive for what it was, but is optional. All in all I think this tour is being over sold.
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Product code: 5811P46

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