Chichen Itza All-Inclusive, Tequila tasting, Cenote Swim, Buffet & Valladolid

Very weird experience being served spaghetti tacos for lunch with bones on the chicken, and full size half of tomatoes, and spaghetti. Did not see the magical city of Valladolid as the tour operator Amigo tours did not check in advance about tour bus parking, and lied that Valladolid was supposed to be a scenic overview . It was on the voucher with no mention of scenic overview plus the tour guide Vicente told me that when we get there that I will probably find what I want in the shops there.

We booked the excursion through the Internet about a month before our trip. When the time got closer they charged my card just like I knew they would, everything seemed okay so far, until the day of the excursion. We waited at the agreed time and place for approx an hour. I messaged the agency even amigo tours to tell them we were still waiting, Viator contacted me back saying they had gone to the location and no one was there… i asked for proof and they had nothing to show me, I called Viator and was on the phone for 3 hours talking to different operators! i would talk to an operator and they would literally say they would give me a refund or a new excursion and just when we were about to get everything rescheduled they would hang up the phone!! Literally hang up!! Terrible experience, we were all very upset, we lost about $400 dollars. I go to Cancun frequently on trips with friends and family and this is the first and last time I use Viator. I would recommend everyone save the trouble of what I went through, once you’re in Cancun book your excursions there, it’s so much easier and legit. I read the reviews of this particular excursion on the amigo tours site (the company Viator uses for the actual excursion) so many reviews are of people saying how no one ever picked them up and how they never got their money back, I wished I had read it before I booked. Bottom line is DONT BOOK THROUGH HERE. It may go good but if it doesn’t you’re 100% going to lose your money.

We waited two hours outside our hotel and they never showed up. We asked the hotel to help us reach out to them with the phone number on Viator and on google and we didn’t hear from them. When we tried to get a refund, they blamed us and said we never showed up and that they had proof they went to pick us up, yet they weren’t able to show us any proof. Absolutely terrible.

The tour guide was excellent and the history of Maya and all the archeological arts were very interesting

Frank was a great guide on the bus. He took the English speakers on the tour in Chichen Itza. Spanish speakers were provided a guide from Chichen Itza. He was ok, but spent a lot of time outside the site explaining a lot Frank already talked about on the bus. We ended up leaving the group to walk around ourselves. The buffet food was ok/good. The entire stop was more to get us to buy stuff. Get your souvenirs at Chichen Itza. Bring singles. Every vendor will offer you something for $1 to try to get you to look at larger pieces. All prices are negotiable there and significantly less than this shop. Ie, bought 3 masks for $20 at Chichen Itza total. For one similar size at the shop was $40. It was implied by the tour guide to demand a receipt or don't buy because they'll take at the airport. I'm certain that was a ploy to have us only buy at the shop. I see you. It is absolutely not worth purchasing VIP or Deluxe. VIP the only difference is you get one bottled non alcoholic drink that has a cost of $45 pesos. If you have USD, they charge about $3 for a corona that is $50 pesos. Deluxe the only other difference is an included umbrella(one per reservation, not person) and the ~$30 USD cost is included. There are no other special benefits for Deluxe or VIP. You will need to pay to rent a life jacket at the cenote and an optional locker no matter your class(basic, deluxe, or VIP). The Tequila Tasting was the typical Mexico sales presentation. Don't expect more than just a very small taste. Walking around the square was nice. No guide or direction on anything. Eh, I'm ok wandering around. Now the really bad part of the tour is they are not limiting the size. We were initially picked up in an 11 person van with every seat filled. We were taking to a large bus which then also had almost ever seat filled. This is a large group outing. Mask wearing was stated as required but not enforced on the bus. The other problem with a large group is timing. Several times when returning to the bus we had to wait on other guests or even the tour guide though I assume he was searching for them. This extended our day by about an hour but I could easily see it being much longer with that size and no way to track. Also, on the way back to the meeting point, the entire bus stopped at several hotels to drop people off. We were also very strongly encouraged to write good reviews as soon as we left the last stop while still on the bus even being provided a wifi hot spot.

Firstly, their punctuality. Other excursions left me waiting and wasting time at the hotel lobby. I truly appreciated this. Each wonderful stop we made, they kept their word on the departure time. What was so impressive was the level of historical information Marcos and Rodtigo displayed. I greatly enjoy learning and they both were a fountain of knowledge. Most beautiful was the cenotes, DO JUMP IN. The stop for lunch was okay,, yet only suggestion was the quality of the food was unvaried. The tequila tasting was too commercial. I'd prefer to learn and see how it is produced. HIGHLY RECOMMENDED. Try to find the one in which Marco and Rodrigo are the leads.

Amigo tours, my guides were frank on the bus and rodrigo at Chichen Itza. Both were great and rodrigo was really funny and extremely invested in giving a great tour. The actual experience at chichen itza was the right amount of time and rodrigo balanced educating us and giving us free time to take photos and explore. I enjoyed the cenote as well but will probably try to find a less touristy one

It’s a full size commercial bus that had excellent A/C and was very clean. The bus driver and safety to all the destinations were excellent as well. This tour has a lot of activities packed into a single day. So there are parts of the tour you wish you had more time, especially at Chichen Itza. We were able to skip the lines a bit and you don’t have too much free time unless you break away from the tour group for photos, etc. and meet back at the bus. You get about two hours at Chichen Itza, an hour for lunch at a buffet style tourist restaurant, an hour at the cenote (after changing clothes) and 30 minutes in Valldolid. Our pickup was 6:30 a.m. to 7:15 p.m. so a long day with a majority spent on the bus. The tequila tasting is complimentary at the Cenote. I probably could have skipped lunch as all stops have snacks and a restaurant. It’s a big group, so part of your fun relies on others being courteous on time. Super Frank does a great job explaining to everyone and trying to keep the group on track. It’s worth the price and overall our group was pretty easy to manage-25 or so people.

This experience was amazing and Marco was absolutely incredible. He has a real passion for what he does and he is so educated on the Mayan culture that it made the excursion all the more enjoyable. I have so much respect for Marco and the Mayan culture after this experience. Make sure to bring cash and be prepared for a long but fun day!

Disaster.. Due to Pandemic, one hotel building was closed ,but all pick ups and drop offs was directed to the next building not even 1 minute away where we waited by the Bell boy. Your driver did not even make the courtesy call to see where we were, he just left without us. I think the reason for giving my phone number is to contact us if anything. I was not a happy camper. When I called the number you provided, no one answered. I am still waiting to hear about my full refund for this trip. My phone records clearly shows, I never received a call from Viator. Very disappointed from not making the trip.