Kuranda Scenic Railway Day Trip from Cairns

This was a major bust for us. Our experience: - We had a 8:25 pickup from our hotel. I sent a message through Viator the night before just to double check that we are being picked up by got no response. - nobody showed up. I tried texting the contact number but that didn't work. I believe I sent another message using viator and still no response. I called and repeatedly and didn't get through. - Finally on my 4th call at 8:41 I got through and they said that the train had an accident the previous day so the tour is cancelled and there is nothing they could do. They would give me a refund. They did nothing to let me know that it had been cancelled. - 10 days later I checked and I hadn't gotten a refund. I requested a refund and I got an email that it has been granted. Today the refund showed up. I would never use this company again. They should have called, texted, or messaged me that the tour was cancelled. Then they should have refunded my money without me having to ask for it. Also, they could have tried to get us an alternate option of sky route to and from Kuranda because that was available. Absolute customer service fail. I highly recommend avoiding them. I understand the train crash was not there fault but I don't understand how you don't let people know the tour was cancelled. This was extremely frustrating because we could have planned something the night before if we had known. At the minimum we wouldn't have got up early and stood outside waiting for a car that was never going to come. I hate writing negative reviews (I think this is my first here) but this was unacceptable and I feel people should be warned. Side note: we ended up driving to Kuranda and had a great time. By driving we could spend as much time as we wanted which was nice. My kids absolutely loved the aviary.

We didn't get to go as they have a 24 hour cancelation policy. We just wanted to change the day of our travel as we had car trouble getting up there. So they took our $400 and basically said tuff luck.. Luckily we called up down under tours and they understood our situation and rebooked us for another day that they still had spare seats free of charge. I will never be using viator again and telling all my friends and family to steer clear from this joke of a company.

Was told the pick up at 720 am at a different hotel. Waited till 9 am before they picked me. And instructions not clear. Missed my tour and lunch too!

The cable car was amazing. Kuranda itself is a great spot to explore and the train was very enjoyable.

Great day, very well organised. Joe our driver to the station gave great tips and instructions. Well worth it.

The day started out with a mishap as we were overlooked at our pickup point, but got a taxi there and worked it all out in the end. It was a pleasant day and we all enjoyed the experience. Bus driver that missed us on pick up at least had a giggle on the return trip with us.

From our pickup at our hotel to being dropped off a great day was had by my husband and myself. Wander thru the village we were amazed by the amount of shops and eating places. The cable car was my highlight but not so much my husband's. On saying that he did enjoy it and didn't feel frightened

Awesome day out. Actual train time is about 1.5-2 hrs and cable car about an hour. Views on both are fantastic. Kurunda is a great little spot. Definitely get to bird world.

The Kuranda Scenic Railway was a fantastic experience. The history of the railway - using picks to fig tunnels was mind boggling. The views were amazing. The staff on board were helpful and friendly. The carriages were well maintained. The railway staff were helpful.

The Kuranda rail was fantastic, the activities at the Rainforeststion was amazing too! Everything was prepared and set on an itinerary and was very well organised!