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Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show

star-2.52 Reviews
|
Hilo, United States
Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show

Select Date and Travelers

Number of travelers
0 Adults1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Seniors1 Senior2 Seniors3 Seniors4 Seniors5 Seniors6 Seniors7 Seniors8 Seniors9 Seniors10 Seniors11 Seniors12 Seniors13 Seniors14 Seniors15 Seniors0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Saved to wishlist!
Dinner
The games pieces
Private transportation

Departure Point

399 Hualani St, Hilo, HI 96720, USA

Departure Time

4:00 PM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY New Way Horizon Travel LLC

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show.
Q:
What is the policy on sanitization during Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show.
Q:
What is the social distancing policy during Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show.
Q:
What measures are being taken to ensure staff health & safety during Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Bringing the old Back Pacific Cultural Center Hilo With aha'aina (luau) Show.

Reviews

2.5
star-2.5
2 Reviews
5 stars
0
3 stars
0
2 stars
0

Reviews by Viator travelers

Showing 1-2 of 2 reviews
star-1
Scam
Ryan_S
, Aug 2021
I can only assume that this is a scam, as the luau time online is 12noon, so I called Viator to confirm that there is really a luau on a Friday afternoon, before we booked it online, and then drive 2 hrs to Hilo, but they confirmed it’s a noon show. Upon our arrival early at 11am for the noon show, we were advised that it was a know error that Viator shows the show at 12 noon rather than 5pm, at which time another couple showed up 6hrs early with us. We explained that we could not hang around 6hrs with our 3 & 6 yr olds, til 5pm for a 2 hr show, and then drive 2hrs back to our vacation spot in Kona, so we cancelled and requested a refund due to their know error with the time. Viator denied the request multiple times, stating that the luau company and reps advised them on multiple occasions that we attended the event, which we did not, and even cancelled and requested the refund 6hrs prior to the show, as did the other couple that arrived 6hrs early. Viator confirmed it was a known issue, but refused to refund us the $360 that we paid for what we were told was a noon show. It seems like even more of a scam, considering the venue, and the disarray and condition of the building, and the unorganized couple people that we met. Don’t fall for it. There’s scammers even in Hawaii. That’s not Aloha!
icon Response from Host , Aug 2021
Read the whole thing it states that the show starts at 5 pm it is in the fine print. first, off second point you only paid 280 dollars as I have this record from Viator and it has been refunded
2 travelers found this review helpful
star-4
Very good
CamVan
, Jul 2021
The luau show was really good and dancers were great. Compared to other shows, their costumes were fine and were not elaborate, but they performed really well which is more important. I truly appreciate their efforts to introduce the Hawaiin culture to the youth. The food and service were pretty good as well. I like the friendly and personable atmosphere of the event. However, the historical talk before the show could be much improved and better structured. The overview of the event says that there would be a chance to see real activities and tools that the Hawaiian people use and Makahiki games, but there were none of those due to bad weather. They should have alternative indoor activities in case of bad weather.
icon Response from Host , Jul 2021
Thank you for your response we will fix this right away
3 travelers found this review helpful

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