Skip the Line Acropolis of Athens and New Acropolis Museum Tour

Dear guest, first of all, we want to thank you for your detailed, valuable feedback. We are very glad to hear that your visit to the Acropolis was rewarding and that you found the Acropolis Museum spectacular. Your guide, Hermes, is a top-rated, very well-educated professional; an excellent guide, with an acute sense of humor. But let us address the matters raised in your review. First of all, we offer the skip-the-line service to all our guests, entirely free of charge, because usually the Acropolis' entrances do have long queues. On our website, there is a wide tour range; i.e. all-inclusive options, where the entrance ticket fees are included in the tour price, short tours, longer tours, historical tours, food tours, etc. so that you can choose the best alternative for you. Of course, we accept credit or debit cards, as clearly indicated on our website, and you can pay even on the spot or by telephone through our operations department. The reason we do not provide discount tickets is that we are not allowed to, nor is any other agent. The ministry of tourism authorities have decided to give only regular tickets to resellers. The reduced tickets (i.e. for youth, seniors, or students EU/non-EU) are provided exclusively at the Acropolis or the Museum's counters, with the physical presence of the visitor absolutely required, and after showing to the cashier proper identification (passport or ID). However, when our guests reach the entrance counters, should they need a discount ticket, they still skip the line, since they are part of the group. Your guide made you wait for 15 minutes at the Acropolis because it is a regular break our guides give to guests for photographs, for drinking some water, or for simply clearing your head and absorbing the beauty of the site, before proceeding to the second, equally informative and valuable part of the tour at the Museum. Your guide, Hermes, is one of the most qualified professionals we have in our team, always eager to share his abundance of knowledge with his guests. His tours are very often praised for the wealth of information provided. Moreover, he is an extremely dignified and cordial human being. We are positive that whatever comment he made about the Elgin marbles, was in a humorous context, without the slightest intention to offend. Αlso, in the flow of speech, it is sometimes easy to get misunderstood. However, we have taken account of your feedback, and our quality assurance department is working to fully clarify the matter. We sincerely hope that your overall experience was pleasing, and we apologize for anything that dulled your enjoyment. We hope you will give us another opportunity in the future to better meet your expectations. Thank you once again for your honest and helpful assessment.

Dear Irene, reviews like yours is fuel for our energy every single day. We are so glad that everything was to your liking and that your experience was both informative and pleasant. Sissy, and all our tour guides, are remarkable, devoted professionals who will do everything in their power to make your experience as satisfying as possible. Thank you so much for acknowledging it, and we will be happy to see you again in Athens!

Dear Katelyn, thank you so much for sharing and recommending your experience with us. All our guides are, apart from well-educated, also highly trained and insightful. They always act according to guests' needs, and can adjust quickly and effectively to different circumstances. We appreciate your kind words, and we hope to see you back in Athens soon for more fun activities with us.

Dear Chantal, saying that you are glad you used the service really makes our day. This is what we are working for, and we feel very happy you enjoyed the tour both on the Acropolis and at the Museum. Our guides are indeed great storytellers, and of course this makes the experience even more fun and engaging. Also the skip-the-line service we offer to all our guests makes the process so much easier and speedy. Thank you for taking the time to write your purposeful review, and we would really love to see you again next time you come to Athens.

Dear guest, first of all, we are very glad that your overall experience was pleasant, and thank you for sharing it. All our tour guides are knowledgeable and lovely, and we are very happy that you confirm it for your guide as well. Moreover, it is very satisfying for us the fact that you acknowledge how convenient and speedy is the skip-the-line service we offer to all our guests, free of charge. We are sorry you felt rushed though. Your tour lasts approximately 3 hours and a half in total. We understand that you wanted more time allocated to photographs. In a historical-mythological tour, such as the one you chose, your licensed tour guides, usually well-educated scholars, such as archaeologists or historians, try to provide a detailed informative experience to the group. By doing so, more guests can better understand the sites' utmost importance, and admire each monument's great value. Of course, in between each stop there is time allocated for pictures. On top of that, we have a 15min photo break on the Acropolis before you head off to the Acropolis Museum, the equally important, second part of the tour, with your guide escorting you. We understand that people have different needs and that is why we have a great selection of tours to fit everybody, as well as Private customized tours where you get to adjust the itinerary to your likings. Thank you once again for sharing your experience and your concerns.

Thank you very much for your feedback, we really appreciate it. We are glad you thought your tour guide was amazing, because indeed all our guides are wonderful, knowledgeable and passionate professionals. Regarding the admission tickets of the Acropolis and the Museum, it is very clearly stated on our webpage (before you book the tour) that the admission fees are not included, as well as on the voucher you get after booking the tour. Moreover, we do have tour options that include all admission fees, and in all cases, we offer the skip-the-line service to all our guests free of charge. We hope that overall you had a good time in Athens, and that you will give us the chance to satisfy you in all aspects in the future.

We are so happy you found everything to your liking and that you had a good time! We take pride in the fact that our guides are all wonderful professionals. Thank you for your kind words, and hope to see you again soon!